Hi @itsmefti , I wanted to let you know that this is a known issue and there is a GH issue attached and being worked on.
https://github.com/woocommerce/woocommerce/issues/36855
Hi @itsmefti
The only fix I’ve got so far is to limit to 1 per order for each item (!), so that the website can stay online. The other products have been switched to ‘one per order’ so you can see that in action too,
It is our understanding of the issue that if a user enters a larger quantity than is in stock they would be presented with a notice “You cannot add that amount of “{ variable product name }” to the cart because there is not enough stock ({ amount of stock } remaining).”
Please could you also share a copy of your sites System Status Report so we can see the plugins and full theme name used which can be found by navigating to WooCommerce → Status . Select Get system report and then Copy for support.
Once you have this, please share the results in your response here.
I’d also suggest performing a full conflict test to rule out any theme/plugin conflicts. To perform a full conflict test, you can do the following:
If the issue is no longer present (i.e. you see the notice that the larger than max quantity cannot be added to cart), it means there was a conflict, and you can reactivate the theme or plugins one by one (gradually) until the cause of the issue is found, more info about running a conflict test is here .
You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. This is possible to do it using the free WP Staging plugin .
Thanks both! I’ll look into these. 🙂
Q: Can the System Status Report be shared publicy here or via PM?
Thanks again!
You can share it here, we are most interested in the active plugins, theme, and templates so free feel to remove any other aspects.
Thanks! Here’s a full copy:
—-
WordPress Environment
WordPress address (URL): https://lesparfums.co.ukServer Environment
Server Info: ApacheDatabase
WC Database Version: 7.4.0Post Type Counts
attachment: 1082Security
Secure connection (HTTPS): ✔Active Plugins (45)
Template Library and Redux Framework: by Extendify – 4.3.26Inactive Plugins (2)
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.7Must Use Plugins (1)
1&1 Product Subdomain: by 1&1 – 1.1.0
Settings
API Enabled: –WC Pages
Shop base: #9 - /shopTheme
Name: PucaTemplates
Archive Template: Your theme has a woocommerce.php fileWooCommerce PayPal Payments
Onboarded: ✔Admin
Enabled Features: activity-panelsWooCommerce Payments
Version: 5.4.0Action Scheduler
Complete: 125,300Status report information
Generated at: 2023-02-21 16:01:44 +00:00
Hi,
Thanks for sending the system status report.
The issue on GitHub is closed, I am positive it will be considered soon in the next release of the plugin.
To clarify, do you have the setting Enable stock management WooCommerce > settings > products > inventory ?
On the edit product section, is the allow backorders enabled or not?
On my testing site, I disabled the backorders, not permitting the cart to add more items than what there are in stock. You can check to see if this works for you:
This reply was modified 3 years, 3 months ago by Igor H
Thanks Igor!
regards the order settings, they had not been changed since I started the site about a year ago.
As above , to keep the site live, I changed all items to “1 only” per order.
!! more worrying, I noticed a error script thing that pops up on an item yesterday. This morning ALL items came up with errors so I’ve turned the site to maintenance mode. !!
Any idea what is causing this. IIRC could have been after the latest WC update last week?
is there any time scale for the new update? Kinda upset, the shop has been down or half functioning for too long 😑
Thanks again!
sorry to be a bother, I’ve followed the “closed” fix link, there seems to be a fix. I’m a little confused. Is it a piece of code that needs replacing? If so it’d be amazing if you can let me know which piece of code to enter/amend in which file!?
thanks you hopefully can be online again very soon!
Hi!
This is what is now coming up – unfortunately I’ve had to take the whole site into maintenance mode.
Any help is much appreciated
Hi folks!Little update.
It looks like the qty min/max is working (i.e only lets user select no more than qty in stock.i.e works normally) However still getting this ugly message :
Warning : Undefined variable $readonly in /homepages/5/d680403072/htdocs/clickandbuilds/LesParfumsDeIftiFormatVoyage/wp-content/themes/puca/woocommerce/global/quantity-input.php on line 21
Warning : Undefined variable $type in /homepages/5/d680403072/htdocs/clickandbuilds/LesParfumsDeIftiFormatVoyage/wp-content/themes/puca/woocommerce/global/quantity-input.php on line 21
Any guidance and suggestions would be welcome – kinds pants I’ve spent most of the week trying to figure and fix – which meant little or no income until we’re fully functioning?
I’d appreciate any feedback – lol even if its to say ” sorry pal wait for next update” 😉
Ok final though on this – the site is on IONOS’s one-click-build “thingy” – could that be causing something?
Hi @itsmefti
We’re glad that you’ve found a workaround to your issue here.
Regarding the warning messages that appear on your single product page, this is most likely due to version of PHP you are using.
You can hide or disable these warning messages on your site by following the guide on this article: How to Turn Off PHP Errors in WordPress .
Hope this helps!
Roxy (@roxannestoltz)
Hi @itsmefti ,
We are happy to help and glad to hear that the article was helpful!
Since this has been resolved, feel free to create a new topic should you need any further help.
Cheers!
