Quantity buttons doesn’t work correctly

webshoppartners
(@webshoppartners)

1 year, 8 months ago

I have a problem with product add-ons and Ocean WP.
In the above link, the situation is shown.

I have a product with product Add-ons from YITH, and it works great.
But if I chose to make it possible to choose more than one add-on to the product (in this case “Bertram stol” and “Lux stol”), and press the +-key on either of the Add-ons, the whole order is doubled. The base price of the product is taken into the quantity meassure. Which, off course, is wrong.

If I choose another Theme, the problem is gone. So, there must be something in Ocean WP, that ruins the mechanism. So, I clearly has to separate the product add-ons quantity, and the global quantity.

How can this be fixed ?

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Shahin
(@skalanter)

1 year, 8 months ago

Hello @webshoppartners,

Thank you for reaching out,

I got many JS errors on your site: https://postimg.cc/jD5vpJbf
Also, it seems you are using a pro plugin: https://postimg.cc/dhbHGtbT

In this regard, please get in touch with your third-party plugin author.

Kindly note that we cannot solve/talk about the premium plugin according to the forum rules. Please read the forum guidelines: https://ww.wp.xz.cn/support/guidelines/#do-not-post-about-commercial-products

Thank you for understanding,
Best Regards

Thread Starter webshoppartners
(@webshoppartners)

1 year, 8 months ago

Hello Shahin.

I understand the guidelines about Premium Plugins. I wasn’t aware of that. Sorry.

If I buy the Ocean WP Pro license, will I then be able to get support on this ?
And is it this the product to buy ? https://oceanwp.org/ocean-custom-ecommerce-website-premium-plans/

Shahin
(@skalanter)

1 year, 8 months ago

Hello @webshoppartners,

Sorry, we’re not allowed to talk about any premium plugins/services, etc in this forum. Would you please read the forum guidelines: https://ww.wp.xz.cn/support/guidelines/.

Regarding the support for the premium products,
Kindly read the pinned topic in the forum; here: https://ww.wp.xz.cn/support/theme/oceanwp/#:~:text=Paid%20Customers%2C%20please%20read%20this%20before%20posting

Thank you for understanding,
Best Regards

Thread Starter webshoppartners
(@webshoppartners)

1 year, 8 months ago

Hi Shahin.

It must my english, that’s lacking.

The question was, if the linked Premium Plan is sufficient, to start a premium support ticket at Ocean WP.
I fully underatand the guidelines, and don’t expect Premium support in the Forum.

Viewing 4 replies - 1 through 4 (of 4 total)

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