Hi @bangelo123
The issue is that customers can procede to paypal popup without filling any of the checkout fields, and this is not good.
Can you go into detail on why that is not good? PayPal has the ability to automatically provide the customer’s shipping and billing information which can then be used to populate the checkout fields.
That saves the customer the trouble of manually filling out all the checkout fields which has been proven to increase conversation rates.
If the customer has already filled out the billing and shipping info, then this plugin will simply use that info since it takes priority.
Kind Regards,
Hi mrclayton,
In my case ( I do not know about others, but I’ve read other threads of people complaining ) I have two issues (bear in mind, I’m using another plugin, hence my question) :
- I got a call from a customer that has been charged even if , at the end, she was taken back to the checkout page warning that some of the fields were to be filled (because fields are required but checked only at the end of the payment process). It does not look good, even if she will be refunded. This has happened twice in a month and is a terrible UX, I really would like to avoid this kind of interactions with the customers (I know that is not our faults, but we look bad anyway)
- The more pressing issue, although, is a legal one. As it stands, on my shops, you press “pay with PayPal” button and the pop up opens, regardless of the required fields being filled, EVEN THE “Terms and Condition” CHECKBOX. I think you can appreciate what is at stake. Basically you start a process payment WITHOUT checking the box saying that you’ve read the Terms and Conditions, which is, in Europe, VERY VERY VERY illegal (I think it probably is all around the world). This practice violates practically every article of the Consumer Code, exposing business to every type of fines (several thousands of euros each). I know that 99% of the people do not read the documentation on the website, but this are the rules, and we have to abide them, wheter we like them or not (so the bare minimum is to check the checkbox before enable PayPal) .
Hope I have been clear
Cheers
Angelo
Hi @bangelo123
Thank you for the explanation. Here are my responses:
- This plugin is designed to never process a payment unless all of the WooCommerce validations have succeeded. It sounds like the other plugin you’re using might be incorrectly designed and they are allowing the payment to proceed before all WooCommerce fields are validated. If a required field is missing, a notice will be presented to the customer. They can then fill in that missing field and click the Place Order button. They won’t have to go through the PayPal popup again as the payment method is temporarily stored.
- This plugin validates that the Terms and Conditions checkbox is checked before the PayPal popup opens. If you’re using the express checkout option, then terms acceptance is implied so the checkbox is auto-checked. If that’s an issue for you, I would recommend not using the Express Checkout option and just use the PayPal button which renders after the terms and conditions checkbox.
This plugin has many options which allow you to tailor the buyer experience to your needs.
Kind Regards,
