Question about a web host error message

My client called Bluehost, and I am able to access the website again. Everything seems normal again so far, but I am only “white listed” for the next 72 hours. They want me to run a malware and virus scan before I can be permanently white listed again. This is so strange.

@wpyogi – where is the link to the thread about this issue? I like to read it.

@wpyogi – Thank you for that bit of information.

Hi Austin,

Bluehost does not think my website was hacked. Here’s what we think happened as a result of using the plugin.

As a result of applying the new settings for this plugin, I explained to Bluehost support that I was adjusting the settings of a login page styling plugin, and in order to see the results, I had to constantly look at the login page. When there are an excessive amount of hits on a login page from the same IP address, Bluehost will automatically blacklist that IP address.

I was hitting the login page so many times, that their automated system at Bluehost thought I was a stranger trying to hack into the website. They explained that there’s a lot of that kind of thing going on and by blacklisting an ip address is one way they were trying to protect the website (which I actually think is good).

They asked me to scan my computer for malware and viruses for hours and everything’s ok.

I didn’t think your plugin had malware or viruses that I uploaded, but I thought I would ask anyway because so many people have been infected that maybe they might not have been aware of it.

Bluehost said to give it about 72 hours to make sure I’m white listed again and to call them back if I’m not.

Thanks for all your help,
Laura