Question about e-mail

  • Resolved netojose

    (@netojose)


    8 years, 5 months ago

    Hi Sir,

    If am not available to answer a call from the chat, is there an option to the user send an e-mail? If so, how can I set that up?

    Best,

    Jose

Viewing 1 replies (of 1 total)
  • Veronique

    (@veronique19)

    8 years, 5 months ago

    Hi there Jose,

    Thanks so much for getting in touch with us.

    WP Live Chat Support has a built-in offline message functionality.

    This is enabled by default.

    When offline, the customer leaves a message on the Offline Form, which is then forwarded to your email box.

    To ensure you receive their offline messages via email, please go to Live Chat –> Settings –> Offline Messages and add your email address under “Email Settings”.

    I hope this helps? 🙂

Viewing 1 replies (of 1 total)

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