Question about WP Support

  • omguser

    (@omguser)


    9 years, 7 months ago

    Is it possible to have conditional questions for the form. Lets say the person picks option A for the support, I want it to display Question #1. If he picks B for support, Question #2 is displayed instead.

    Also, is there a front-end admin page – so I don’t have to give support ticket agents access to the admin panel?

Viewing 1 replies (of 1 total)
  • Plugin Author Pradeep Makone

    (@pradeepmakone07)

    9 years, 6 months ago

    Hi there,

    Is it possible to have conditional questions for the form. Lets say the person picks option A for the support, I want it to display Question #1. If he picks B for support, Question #2 is displayed instead.

    This is only available with category selection. You can select category while creating custom fields. Those custom fields will appear only if the category assigned to it selected.

    Also, is there a front-end admin page – so I don’t have to give support ticket agents access to the admin panel?

    Yes, your agent can access tickets assigned to them on front end.

Viewing 1 replies (of 1 total)

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