Hey @randyking
Thank you for choosing to use QSM! Hmmm…usually this would be a symptom of a plugin conflict but, since this site has no others, there must be something else involved. Which browser are you using? If you use a different browser, does the page work then?
Would you be able to post a screenshot of the developer console? This will be different for each browser but in the browser’s menu, there should be a “Developer” section with something such as “Developer tools”. If you click that, it should open a small window. In some browsers, the shortcut CTRL + SHIFT + J will also open the console.
In that window, there should be a “Console” item in the navigation. Can you click create “new question” and then send a screenshot of that console?
Yeah, I know – I was a premium customer in the past, and I never had this problem before. But I have not used it in over 9 months, so who knows. Here’s a couple of things that I have tried in addition to NO other plugins…
** Switched among PHP 7.0, 7.0 Fast CGI, 7.2, and 7.2 Fast CGI
** Different browsers: Firefox, Chrome, Edge
Click Here for a screenshot of the console.
Interesting that it seems to be objecting to TinyMCE – I am using the Divi theme from Elegant Themes with its own editor, so the default WP editor is not used.
Hey @randyking
That is an odd error in the console. Many users of QSM use it on sites with Divi and we do not have any reported issues. The error does sound like it is tied to the editor though.
If you log into your WordPress admin and edit your profile, do you have the “Disable the visual editor when writing” option checked or unchecked? If you change that option, does the Questions tab work as it should?
Hello again @fpcorso –
Bam! That’s exactly the problem. I had “Disable Visual Editor” set in my profile, and once I cleared it, the QSM editor launched and is working fine.
Thanks for going down that thread; I would never have hooked those two things together.
Before Divi, it was routine for me to start a new site and immediately turn off the visual editor so that it didn’t accidentally mangle my HTML and CSS that I put in most of my pages. Divi has made that all unnecessary, so leaving that unchecked is just fine.
Perhaps you can test for that during initialization and complain to the user if it is checked – will save some pain.
Thank you!
-=Randy
Hello @frank Corso
I am also facing the same problem. I have check and uncheck “Disable Visual Editor” checkbox of admin.It was working perfectly on local also it did not save the question. Next time when edit quiz it did not show last question but it show on the preview tab and on the quiz link.
I am getting following error in console when I click on the edit button.
TypeError: model is undefined
source: /plugins/quiz-master-next/js/qsm-admin-question.js?ver=6.0.4
line:169
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This reply was modified 7 years, 6 months ago by
arunmane.
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This reply was modified 7 years, 6 months ago by arunmane.
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This reply was modified 7 years, 6 months ago by arunmane.
@arunmane – that is a different error from what I was experiencing. I recommend you start with the basics on this one…
— disable then completely remove the qsm plugin
— disable all other plugins
— re-load then enable the qsm plugin
If that works, then re-enable ONE of the other plugins at a time and check to see if any of them break things.
If you’re lucky, removing and re-loading qsm will solve the issue.
