Question regarding order status

  • Resolved kylechoi

    (@kylechoi)


    4 years, 10 months ago

    Hi,

    I have a question regarding the order status.
    The scenario is the following;

    A buyer purchases a product from our site with Paypal, and he changes his mind asking refund.
    (His order status is now “completed”)
    We refund his money from paypal platform. Right after that, for some reasons, we delete his account altogether from WordPress, but his order status is still there “completed”

    His order status will be changed “refunded” eventually? or the order status will be remained as “completed” since his account has been removed. Which one is correct?

    Please let me know. Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • MayKato

    (@maykato)

    4 years, 10 months ago

    Hello,

    His order status will be changed “refunded” eventually? or the order status will be remained as “completed” since his account has been removed. Which one is correct?

    If you’ve issued a refund directly via your PayPal account, it won’t reflect in your WooCommerce admin – order status will stay as completed. You’d need to “manually” refund the order, which will change the order status to “refunded.” To learn about manual refunds, please check out this documentation: https://docs.woocommerce.com/document/woocommerce-refunds/#manual-refunds

    MayKato

    (@maykato)

    4 years, 10 months ago

    Hi @kylechoi

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)

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