Questions

  • Resolved OFS

    (@ep2012)


    1 year, 3 months ago

    Hi there,

    I’m a non profit & have some questions abuot the plugin.

    1. When someone unsubs, do you give them options of why they want to unsub? And then I can see the analytics for that.

    2. And do I get email notifications when someone subs & unsubs?

    3. If the campaign or RSS feed features somehow get turned off (I wouldn’t do that unless I’m working on it & then I turn it back on), do you send me an email so I can go investigate?

    4. I need to send out the same email once a week at a certain time, do you have that?

    5. Do you have an exit popup?

    6. When I import a list of subs in a CSV file to my list, does it tell me how many were imported and if they weren’t, does it break it down to tell me how many were omitted because they had already unsubbed in the past, how many weren’t real emails, how many were suspicious email addys, & how many were duplicates?

    7. What days & hours is your customer service in US CST?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Michael Travan

    (@michael-travan)

    1 year, 3 months ago

    Hello,

    1. No, we don’t have such feature at the moment, but it can be easily implemented in the goodbye email. (Insert the various reasons as links and track them).
    2. Only when someone subscribes.
    3. No, we don’t have such feature. But it could be an interesting one.
    4. Yes, but you need a premium addon called Automated for that
    5. No, newsletter subscriptions are not commonly used with exit popups. However, our forms html code can be inserted in any exit popup plugin.
    6. Yes
    7. Free support is given through wp.org forums, our own forum, Facebook group. Support is not guaranteed but most requests are answered in less than 48 hours.

    Let me know if you have any other questions,

    Michael

    Thread Starter OFS

    (@ep2012)

    1 year, 3 months ago

    Hi Michael,

    Thanks for getting back to me.

    Well I hope you add those other features including emails when someone unsubs. It’s good to know why people are unsubbing. And if you ever do & can remember & can LMK.

    I’m a non profit, so I can’t afford to buy more plugins or add-ons. I don’t know what the price is for #4, & I really would like the rest.

    As for the exit popup, that’s for them to sign up for the newsletter if they haven’t already.

    Thanks again

    P.S. Why are my posts here being held for moderation & deleted. This is terrible.

    Even the one to WP.ORG was deleted.

    • This reply was modified 1 year, 3 months ago by OFS.
    Plugin Support Michael Travan

    (@michael-travan)

    1 year, 3 months ago

    Hello,

    you can take a look at our current prices for premium licenses here.

    Thanks,

    Michael

Viewing 3 replies - 1 through 3 (of 3 total)

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