Random Field Boxes Appearing

  • Resolved stcheyne

    (@stcheyne)


    8 years, 4 months ago

    Hi

    I’m having an issue with the sidebar of the plugin where I’m getting unwanted field boxes shown in this image

    I’ve looked into the settings and can’t seem to find why these are appearing, can anyone enlighten me on this please?

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • nwiebe

    (@nwiebe)

    8 years, 4 months ago

    this just started happening for me today too. I literally bought the paid version THIS MORNING and now this isn’t working??? Please look into ASAP Etoile, looks super confusing to a customer! I know it can be changed through the selectors – my issue is it keeps defaulting back!

    thanks

    • This reply was modified 8 years, 4 months ago by nwiebe.
    • This reply was modified 8 years, 4 months ago by nwiebe.
    • This reply was modified 8 years, 4 months ago by nwiebe.
    • This reply was modified 8 years, 4 months ago by nwiebe.
    etoilewebdesign

    (@etoilewebdesign)

    8 years, 4 months ago

    Hi @stcheyne and @nwiebe ,

    If you go to the plugin options, then click “Styling” -> “Sidebar”, and scroll down to “Categories Control Type”, can you try setting it to “Checkbox” and click Save?

    nwiebe

    (@nwiebe)

    8 years, 4 months ago

    Yes, that works – but then it would reset itself through out the day???

    Today seems to be working ok so keeping an eye on it

    thanks!

    etoilewebdesign

    (@etoilewebdesign)

    8 years, 4 months ago

    Hi @nwiebe ,

    Those setting shouldn’t reset themselves, but if they do, please let us know.

    Thread Starter stcheyne

    (@stcheyne)

    8 years, 4 months ago

    Hi, just to confirm I did this method the day I posted this thread and it worked for me also – not sure if it’s a default glitch when you don’t have anything selected when the plugin is first installed? Although I never noticed it until I purchased the plugin

    etoilewebdesign

    (@etoilewebdesign)

    8 years, 4 months ago

    Hello stcheyne,

    This usually happens if you have the trial version of the plugin and then you let it expire before upgrading to the premium version of the plugin. Once the Trial version expires it resets the settings and removes the premium settings and once the premium version is installed after the expiration of the 7-Day Free Trial it sometimes causes this conflict.

    Best regards,

Viewing 6 replies - 1 through 6 (of 6 total)

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