Random lines when printing packing slips

  • Resolved jbstn

    (@jbstn)


    4 months, 3 weeks ago

    Hello,

    I am using PDF Invoices & Packing Slips for WooCommerce (free version) only for packing slips, with the default template provided by the plugin.

    On screen, the PDF looks normal. However, when printing, the document always shows a very large number of extremely fine, tightly spaced lines in all directions (horizontal, vertical and diagonal), which makes the printed result look messy.

    I opened the generated PDF in Adobe Illustrator and can see that some areas of the document are made up of many small overlapping elements, which corresponds to what appears when printing.

    This happens all the time and makes printing packing slips not an option.

    Is this a known issue with packing slips or with the default template? Is there any recommended solution or workaround?

    Thank you for your help.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter jbstn

    (@jbstn)

    4 months, 3 weeks ago

    Here is an image of the issue.
    https://jumpshare.com/share/ZAVow2ZPgYbG3WeG2bkW

    Plugin Contributor dwpriv

    (@dwpriv)

    4 months, 3 weeks ago

    Could you go to PDF Invoices > Advanced > Tools > Debugging and Logging and see if “Enable debug output” is active here? If so, deactivate it and see how that works.

    Thread Starter jbstn

    (@jbstn)

    4 months, 3 weeks ago

    Thank you for your reply !
    All debugging settings are turned off…

    Any other idea?

    Plugin Contributor dwpriv

    (@dwpriv)

    4 months, 3 weeks ago

    Do you get this when you use a different printer or send the file to print using a different app?

    Thread Starter jbstn

    (@jbstn)

    4 months, 3 weeks ago

    I don’t think the printer or the printing app is the issue.

    When I open the generated PDF in Adobe Illustrator, I can already see all these very fine lines (horizontal, vertical and diagonal) directly in the document itself, especially on the top half of the page, as shown in the screenshot I shared earlier. This is before any printing step.

    So the issue seems to come from how the PDF is generated, not from the printer or the application used to print it.

    That is why printing always produces the same result.

    Do you have any other ideas?

    Plugin Contributor dwpriv

    (@dwpriv)

    4 months, 3 weeks ago

    Could you upload a copy of one of these files for us to download, please?

    Thread Starter jbstn

    (@jbstn)

    4 months, 3 weeks ago

    Of course. Here is a test packing slip.

    *LINK REMOVED*

    • This reply was modified 4 months, 3 weeks ago by jbstn.
    Plugin Contributor dwpriv

    (@dwpriv)

    4 months, 3 weeks ago

    Thanks. This is a bit strange. The lines appear in Illustrator but are removed in Photoshop. When print directly from the browser without downloading the PDF are the lines still there?

    Thread Starter jbstn

    (@jbstn)

    4 months, 3 weeks ago

    I just found a solution! My logo was added as an SVG file. When uploading it as a WEBP file, then everything looks good. I think PNG would have also worked, in case anyone has the same issue in the future.

    Thank you for your time! I will close this thread.
    Have a good day 🙂

    Plugin Contributor dwpriv

    (@dwpriv)

    4 months, 3 weeks ago

    Happy to hear that and thanks for the update 😀

Viewing 10 replies - 1 through 10 (of 10 total)

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