Hi there!
In order to assist you better, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via WooCommerce > Status
- Fatal error logs (if any) under WooCommerce > Status > Logs.
Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.
Hi @waltervds ,
Thanks for sharing the SSR!
I’m sorry to hear you’re having trouble with WooCommerce emails not sending consistently. From what I can see in the WP Mail Log, there’s no trace of the emails being sent, which suggests they might not be getting triggered in the first place. Could you let us know if the emails fail to send after specific actions, like when customers place a new order or create an account?
In the meantime, I recommend checking your “Email sender options” to ensure the “From” name and address are correctly set. You can do this by going to WooCommerce > Settings > Emails.
It’s also worth mentioning that WordPress, by default, uses the PHP mail function, which can be unreliable depending on the server settings. In that case, setting up SMTP (Simple Mail Transfer Protocol) could help improve email delivery.
You might want to try the WP Mail SMTP plugin. This plugin allows you to send emails through a third-party SMTP server, which can help reduce the chances of emails being marked as spam or failing to send.
Give that a try and let me know if it helps!
