Randomly empty hotspot popup

  • Resolved giboo

    (@giboo)


    3 months, 3 weeks ago

    Hello
    It’s been a while since I didn’t update the pluggin, so I can’t tell from wich working version the latest 8.5.53 is far. But now, with this latest version, the popin frame of hotspot is randomly empty.

    I think your js that add the .show-modal class is too slow or to fast to remove the display:none attribute from the .custom-ifram element and/or to fill it.
    You should process those events asynchronously to let slower browsers than yours perform the chain of actions that fill and reveal hotspot’s popins…

    To prevent from staying trapped in front of an empty black overlay with no possibility to close the modal I added this custom css snippet (I hate !important) :

    .pano-wrap.show-modal .custom-ifram-wrapper {
      display: block !important; 
    }
    .pano-wrap.show-modal .custom-ifram:empty::before {
      display:block;
      padding:20px;
      text-align: center;
      font-size:1.5rem;
      content:'oops : close and try again…';
    }

    Thanks in advance

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Tamanna

    (@itamannaa)

    3 months, 3 weeks ago

    Hi Giboo,

    Thank you for your detailed explanation and for sharing your custom CSS workaround — it’s really helpful to understand exactly what’s happening on your end.

    We’ve noted the issue with the hotspot popups appearing empty in certain situations. Our team will investigate this further, and we’re aiming to address it in an upcoming plugin release.

    We appreciate your patience and your careful observations, and we’ll keep you updated once a fix is available.

    Best regards,

    Plugin Support Tamanna

    (@itamannaa)

    3 months, 2 weeks ago

    Hi @giboo,

    I wanted to follow up with a quick update.

    We’ve just released a new version of WP VR — v8.5.54 (released on 2026-02-06), which includes a fix for the randomly empty hotspot popup issue you reported. The update addresses the timing problem around rendering and displaying the hotspot modal content.

    Could you please update to v8.5.54 and test it on your end?

    We’d really appreciate your feedback on whether the issue is fully resolved for you, or if you notice anything still behaving oddly. If needed, we’re happy to take a closer look with you.

    Thanks again for the detailed report and for sticking with us.

    Best regards,
    – WPVR Support Team

    Thread Starter giboo

    (@giboo)

    3 months, 1 week ago

    Hello, thanks for your investigation. Unfortunatly, the latest version 8.5.55 is still having trouble

    View post on imgur.com

    many thanks in advance

    relish1227

    (@relish1227)

    1 month, 1 week ago

    I also just updated the plugin and am getting this popup. This is with version  8.5.65. We are likely going to deactivate until we can either find a workaround to hide it or there is a fix.

    Plugin Support Tamanna

    (@itamannaa)

    1 month, 1 week ago

    Hi @giboo and @relish1227,

    Thanks for reporting this and for sticking with us.

    We’ve tested this on our end using version 8.5.55 as well as the latest 8.5.66, and we’re not able to reproduce the “randomly empty hotspot popup” behavior in either case. The hotspot modal is rendering consistently in our tests, so it looks like this might be dependent on a specific setup or environment rather than a general issue in the plugin.

    To move this forward properly, could you please share a bit more detail so we can match your setup exactly?

    • Exact steps to reproduce the issue (what action triggers it)
    • Browser and device you’re testing on
    • Whether it happens with a specific tour or all tours
    • Any custom JS/CSS or optimization/caching plugins active on the site?

    If possible, a short screen recording would also help us a lot to catch the timing issue you’re seeing. \

    Also, for faster handling and a more structured investigation, please reach out to our official support channel at [email protected] with the same details. That helps us coordinate directly with the development team if needed.

    Once we can reproduce it on our side, we’ll be able to dig deeper and get this properly resolved.

    Looking forward to your update.

    Best Regards,
    – WPVR Support Team

Viewing 5 replies - 1 through 5 (of 5 total)

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