Hello @mike012,
Thank you for contacting the support and sorry for the inconvenience caused.
Please follow this guide to manually start a data fetch and fix the issue: https://rankmath.com/kb/delete-old-analytics-data/
Let us know how that goes. Looking forward to helping you.
No problem! Seems to work. However, it would be nice if Rank Math automatically fetches the data as intended.
Greetings Mike
Hello @mike012,
The data should be updated automatically every week. If it doesn’t, please install WP Crontrol plugin on your site and navigate to WP Dashboard > Tools > Cron Events to make sure that the cron jobs are working fine on your site.
Let us know how that goes. Looking forward to helping you.
Hello @rankmathteam,
Hmmhmm…on one of my other sites the manual data import is not working now. Something is wrong there.
After trying again, the data now seems to be updated. Somehow not ideal…..
Hello @mike012,
Can you please confirm if you have checked the cron events with the WP Crontrol plugin?
Looking forward to helping you. Thank you.
I have installed the WP Control plugin. Only how do I evaluate that?
Greetings
Hello @mike012
Please head over to WordPress Dashboard > Tools > Cron Events and check if there’s an alert or notification that tells you that your Cron is not properly working. If you don’t see any issue there, then the data fetch should work fine. Please wait for the next data fetch and let us know if the issue persists.
You can also share a screenshot of the Cron Events page using a tool like https://imgbb.com/ so we can check.
Looking forward to helping you.
Hi,
I can find two Cron Events (rank_math/links/internal_links and rank_math/redirection/clean_trashed) and they are working.
What I do not understand……
Does the manual import also work with a cron job?
I have had different experiences with the manual import. No data was pulled at all or only the last weeks data or all data.
Hello @mike012,
Since there are no errors related to WP_Cron, the data fetch should work fine. Both manual and auto fetch use the cron jobs to run the actions to fetch the data. In the free version, the data is fetched every week, please wait for the next scheduled fetch and let us know if the issue persists.
Looking forward to helping you.
