re-authenticate dropbox everytime I save settings

  • Resolved jackson778

    (@jajosologmailcom)


    8 years, 10 months ago

    Hi,

    I have completed the steps to authenticate Dropbox, and have successfuly made a backup that was stored on dropbox.
    But every time I make any change to the settings, I get the popup window asking me to authorize dropbox. (I’m just trying to change the number of backups to keep).

    Why is this happening?

Viewing 11 replies - 1 through 11 (of 11 total)
  • cjc1867

    (@cjc1867)

    8 years, 10 months ago

    Yes every time I make changes I have to authorise dropbox again so annoying.

    Must be a bug, please fix it.

    Cheers

    Colin

    Plugin Contributor DNutbourne

    (@dnutbourne)

    8 years, 10 months ago

    Hi,

    What version of UpdraftPlus is currently installed?

    cjc1867

    (@cjc1867)

    8 years, 10 months ago

    For me 1.13.4 and Dropbox full again…

    Cheers

    Colin

    Plugin Contributor DNutbourne

    (@dnutbourne)

    8 years, 10 months ago

    Hi,

    Please could you attempt to save your settings with your browser’s developer tools open (CTRL+SHIFT+J or F12 in most browsers, then select the ‘console’ tab)?

    Do you see any errors or warnings in the console? Please could you send us a copy of those messages?

    cjc1867

    (@cjc1867)

    8 years, 10 months ago

    No errors are being reported but have to authenticate Dropbox all the time when changing settings.

    geekatrix

    (@geekatrix)

    8 years, 10 months ago

    I have the same concern – whenever I change the backup schedule (eg. from daily while we are making a lot of changes to monthly when the site is mostly static), we have to re-enter remote access credentials.

    I am doing this for a client and the backups go to their remote server not mine, and the logistics around this are significant hassles. Not being able to have a client set up their stuff once and be able to trust it will continue working is a problem.

    This is with version 1.13.4.

    • This reply was modified 8 years, 10 months ago by geekatrix.
    Thread Starter jackson778

    (@jajosologmailcom)

    8 years, 10 months ago

    here are the errors I get in the console:
    2017-07-27_1039

    the error in red actally apears when I get to the updraftplus settings page.

    This is with version 1.13.4.

    Plugin Contributor DNutbourne

    (@dnutbourne)

    8 years, 10 months ago

    Hi,

    Please could you try wiping your UpdraftPlus settings (through the Advanced Tools tab), and set up Dropbox from scratch?

    This issue can be caused by a mismatch in the settings structure stored in the database.

    cjc1867

    (@cjc1867)

    8 years, 10 months ago

    did it 3 times now…changed the settings and authorise again

    Plugin Contributor DNutbourne

    (@dnutbourne)

    8 years, 10 months ago

    Hi,

    In the Existing Backups tab, do you see a warning regarding extra whitespace?

    Could you try temporarily disabling the other plugins on the site, and re-saving the UpdraftPlus settings? Are you still asked to re-authenticate?

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    8 years, 10 months ago

    Do any of these servers have Suhosin installed? Or mod_security?

Viewing 11 replies - 1 through 11 (of 11 total)

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