Re: ‘There was an error processing the request’

  • Resolved Mave27

    (@mave27)


    6 months, 3 weeks ago

    Hi.

    I am getting a error ‘There was an error processing the request’ when navigating the ‘Restaurants | Our Portfolio’ slider. The ‘Restaurants | Our Portfolio’ slider is called with the shortcode [INSERT_ELEMENTOR id=11994] using the Anywhere Elementor plugin.

    Slider screenshot: https://prnt.sc/z7sf1AzyAtfE

    Error: https://prnt.sc/zUlXJF8LO96U

    Debug Log Manager – Log error screenshot: https://prnt.sc/wQ83ggbNI6DW

    Fyi – it’s a WordPress Directory Listing Theme.

    Is it possible to resolve the issue ?

    I’m happy to share more details thro’ the email for in-depth troubleshooting.

    Thanks

    • This topic was modified 6 months, 3 weeks ago by Mave27.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Hemant Tejwani

    (@tejwanihemant)

    6 months, 3 weeks ago

    Hi @mave27

    Please provide the system information found under Admin > Elementor > System Info.

    Thread Starter Mave27

    (@mave27)

    6 months, 3 weeks ago

    Hi

    Kindly download the System Info file from the link below:

    https://drive.google.com/file/d/11sRVsKrH1qVJE2tnSjz1OlJZNmo2KDhr/view?usp=sharing

    I downloaded it from Elementor > System Info | https://prnt.sc/_ZtFjhmP5z67

    Hope this helps.

    Rgds

    Plugin Contributor Hemant Tejwani

    (@tejwanihemant)

    6 months, 2 weeks ago

    With the free plugin, we only render what is in the template. Please check the widget you’ve used in the template; the issue may be related to the widget you used to create the portfolio slider.

    Thread Starter Mave27

    (@mave27)

    6 months, 2 weeks ago

    Hi

    Which ‘widget’ are you refering to ?

    I have created the slider under Posts.

    https://prnt.sc/pFp0p7idRL_9

    You asked me to share the System Info file to shows the log error.

    Did you look at the log error in the file ?

    I am happy to share the WordPress Dashboard login credentials for further troubleshooting.

    Rgds

    Plugin Contributor Hemant Tejwani

    (@tejwanihemant)

    6 months, 2 weeks ago

    Hi @mave27
    First, sharing or asking WordPress login credentials is againt for WordPress support forum guidelines and we truly respect these guidelines.

    Now regarding your issue,
    Ther error messages shown in your debug log screenshot, none of them related to our plugin. You should check with the authors of the respective plugin regarding this. Also check if there is any updates available for those plugins.

    Inside your template, you must have added a widget/shortcode to display the slider. You can also check with the author of that plugin about this issue.

    Thread Starter Mave27

    (@mave27)

    6 months, 2 weeks ago

    Hi

    I’ve changed the style from slider to grid which has solved the issue.

    Thanks for your help.

Viewing 6 replies - 1 through 6 (of 6 total)

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