REA plugin causes woocommerce pages to break

  • Resolved pederweb

    (@pederweb)


    10 months, 2 weeks ago

    I noticed that the pages that display my products, for which I use the WooCommerce plugin, do not display properly. There is no margin or padding on the sides of the pages, and the product images show up unusually large.

    The only pages that this is a problem is on the product pages.

    I tried deactivating several plugins, and I discovered that when I deactivate the Royal Elementor Addons plugin, my product pages go back to being displayed properly. I tried several combinations of plugin deactivation and have concluded that it is definitely the Royal Elementor Addons plugin that is solely responsible for causing the conflict and the pages to display incorrectly.

    All the rest of the pages on my site display correctly, so it seems there is a conflict between the Royal Elementor Addons plugin and the WooCommerce plugin.

    I updated all of the plugins, themes, and WordPress core on the site. Everything is up to date.

    I cleared the cache for the website and contacted tech support for my hosting company to take care of any file upload size limit, PHP version and .htaccess file issues.

    I’m at a loss as to what the problem might be or what steps to take next. Any help would be greatly appreciated!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Sophia Support

    (@marsismyhome)

    10 months, 2 weeks ago

    Hi.

    Thank you for choosing our product.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn.

    Kind regards, Sophia

Viewing 1 replies (of 1 total)

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