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Hello and thank you for visiting our forums.

Before opening a new topic, please take a moment to read this post.

To help us resolve your issue as quickly and efficiently as possible, please include the following information when opening a support thread:

1. Website Information

• Your website URL (or a link to the page where the issue occurs) is very helpful
• The plugin version you are using g (we recommend keeping Profile Builder up to date and checking whether the issue persists)

2. Description of the Issue

• A clear and detailed explanation of the problem
• The exact steps required to replicate the issue
• When the issue started occurring

3. Screenshots or Video

• Please attach relevant screenshots or a short screen recording demonstrating the issue
• If there are any error messages, include the full error text

Before you post, please search the forum to see if your issue has already been discussed or resolved. You can use the search field available in the forum.

For more resources, you can always check our Documentation.

Thank you for taking the time to read this post. We appreciate your cooperation.