@helenppc We’re sorry to hear you are experiencing this issue on your site.
Regarding your issue, can you please confirm you are using the most recent version of Yoast SEO, version 20.0? You can learn more about updating here: How can I update my free plugin?
Also, can you confirm you are using WordPress 6.1.1? You can check by clicking on the W in the top left and selecting About. If you need to update, please check with your host provider. Please know that if you are using an older version of WordPress Core you may experience unexpected behavior with Yoast. This guide explains more: Why we don’t support old WordPress versions.
If you update to the most current version of WordPress and Yoast SEO, does this resolve the issue?
If you have already confirmed that both Yoast SEO and WordPress are up to date and the issue is still occurring, we would next recommend performing a conflict check to determine whether another plugin or theme is interfering with the Yoast plugin.
The fastest way to do this is to deactivate all non-Yoast plugins and switch to a standard theme like TwentyTwentyOne.
Test this on your development or staging site, if you have one. If not, we recommend using the Health Check & Troubleshooting plugin. This plugin allows you to run a conflict check without affecting normal visitors to your site.
If you’re unfamiliar with checking for conflicts, we’d like to point you to a step-by-step guide that will walk you through the process: How to check for plugin conflicts.
Hi devnihil, thanks so much for getting back to me. Both our premium Yoast plugin and our version of WordPress are up to date. I have conducted a conflict check using the Troubleshooter plugin as well. I have also unticked “Enable full-height editor and distraction-free functionality.” in screen options, as I know that can cause this bug. I will talk to our dev to see if any other tests can be conducted, but if you have any other ideas I’d be happy to pass them on.
Hey @helenppc,
Thank you for your reply. Please know that if you also run Premium – you can reach out to us directly for email support so we can further troubleshoot this with you. Support for commercial products here on the .org forums is not allowed. Thank you.
PS. I’ll go ahead and mark this as resolved to keep the overview. If you need further assistance, do reach out to our team and we’ll be happy to help.
