Real Customers Can’t Complete Checkout While attacks happening

  • dennycy

    (@dennycy)


    5 months, 3 weeks ago

    I’ve noticed multiple instances where the bot attack spikes trigger the turnstile, blocking real users and showing the error, “Please verify you are human.” However, users don’t know how to complete the verification, as no widget is displayed at that moment. As a result, they are unable to complete the checkout. I am using Invisible Mode.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Elliot Sowersby / RelyWP

    (@elliotvs)

    5 months, 3 weeks ago

    Hi,

    Bot attack spikes shouldn’t be blocking real users.

    Do you have any caching or performance plugins installed on your website?

    Does it work better without invisible mode on?

    Thread Starter dennycy

    (@dennycy)

    5 months, 3 weeks ago

    The LiteSpeed Cache plugin is installed. Invisible mode works fine on normal days; this issue occurs only when there is a spike in bot attacks.

    Thread Starter dennycy

    (@dennycy)

    5 months, 3 weeks ago

    @elliotvs Any solution?

    funcdesign

    (@funcdesign)

    4 months, 2 weeks ago

    FWIW, we’re also seeing intermittent issues where customers checking out are not presented the CAPTCHA and can’t continue. I’ve been unable to connect the cases with any common thread at this point. e: Debug log shows multiple missing-input-responses for the user, while occasional success results too.

    • This reply was modified 4 months, 2 weeks ago by funcdesign.
Viewing 4 replies - 1 through 4 (of 4 total)

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