Really difficult to use

  • sgcards

    (@sgcards)


    10 months ago

    I am really unhappy with this theme. I chose it after much deliberation and mainly because the reviews were so good. Changes do not show in “real time”. I have to wait a while to see the impact of any amendments made which makes editing the appearance of my website very difficult. We are also still having problems with the menu. I was unable to add a menu bar so I have accepted the three line option. This is only appearing on the mobile view however. I cannot get this to appear in the desk top view.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Kenneth Macharia

    (@kmacharia)

    10 months ago

    Hi @sgcards,

    Thank you for taking the time to share your feedback with us.

    I’m really sorry to hear how much frustration this has caused you. I completely understand how challenging it is to make changes during development and have them not update on the live site. That’s not the smooth experience we want for anyone using our theme.

    I’ve just sent an email follow-up to your support ticket, could you please check your inbox and share temporary site access? Once we have that, I’ll jump in right away to and check both issues for you.

    Our goal is to get you back on track quickly, and having direct access will let us pinpoint and resolve these issues without further delay.

    Thank you for your patience, and I look forward to getting this sorted for you ASAP!

    Thread Starter sgcards

    (@sgcards)

    10 months ago

    Hi @kmacharia

    Thank you for your prompt reply to my issue and for offering to help. I do not appear to have received the email that you refer to. I have checked my inbox and spam folder.

    Kenneth Macharia

    (@kmacharia)

    10 months ago

    Hi @sgcards,

    Thanks so much for getting back to me! It looks like my email might have gone to someone on your team who’d reached out previously (from [email protected]). To make sure I’m helping you directly, could you please drop us a quick message containing a link to this conversation via our contact form?

    That’ll get us right on it. Thanks again, and I’m looking forward to sorting this out for you!

    Thread Starter sgcards

    (@sgcards)

    10 months ago

    Hi @kmacharia

    The email address that you used before belonged to a colleague who was helping me with the issues that I was having. I have tried to access your Contact Form but I apparently need an AThemes Licence which I don’t have. I am just a sole trader and cannot afford all of the bolt on support functionalities.

    Kenneth Macharia

    (@kmacharia)

    10 months ago

    Hi @sgcards

    I’m sorry about being locked out on the technical support page. If you are using the Pro version of Botiga, please leave us a message using this form instead. However if you are using the free version, please open a new topic on our Lite forum here and share a link to the affected pages and I will be happy to guide you further.

    Thank you!

    Thread Starter sgcards

    (@sgcards)

    10 months ago

    Hi @kmacharia

    As suggested I have followed your link and have set up a new topic in the Lite forum as I am using the free version of Botiga. I have given it the same title “Botiga – really difficult to use”

Viewing 6 replies - 1 through 6 (of 6 total)

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