ReCaptcha Conflicts

  • Resolved dtbs2020

    (@dtbs2020)


    5 years, 8 months ago

    Hi,

    We are having problems with our login page, we are using theme my login. We also have mini orange for token authentication. Recently a lot of our students/users can’t login easily so we are checking everywhere. It keeps saying Invalid User Credentials, but I can sometimes login using their accounts. Is there a possibility that recaptcha is conflicting with these other plugins?

    Thank you.

    The page I need help with: [log in to see the link]

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  • Plugin Author IQComputing

    (@iqcomputing)

    5 years, 8 months ago

    Hello,

    Theme or plugin conflicts are always a possibility. Especially when so many plugin implement different versions of reCaptcha in various ways. We would suggest doing the following:

    Take a full backup of your theme and database ( you should be doing this regularly regardless of issues, backups are great! ). Install the WordPress Health Check & Troubleshooting plugin. This will allow you to safely ( just for your logged in user ) disable all plugins except Contact Form 7 and This plugin to see if the issue persists. It will also allow you to switch to a default theme to see if the issue lies with the theme itself. At which point you can enable plugins until you find the one causing issues. For more information please read their documentation:

    https://make.ww.wp.xz.cn/support/handbook/appendix/troubleshooting-using-the-health-check/

    If you’ve completed the above and the issue persists then the problem may lie elsewhere. Looking at your website we could not find any instance of Contact Form 7 or reCaptcha. Hopefully the above helps. Stay safe and have a wonderful rest of your week!

Viewing 1 replies (of 1 total)

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