Hello,
It’s difficult to say without being able to see the website. It could be that the installed theme is missing a call to the required wp_head() or wp_footer() functions. You could also check if any other activated plugins use ReCaptcha, which may be overriding the functionality of this plugin. You may also try to go through the Installation Instruction again to see if anything was missed.
Before doing the following, you should have a backup of your website, know and understand how to restore this backup should something go wrong. While installing and activating the below plugin should not cause any site issues, we take no responsibility should something break unexpectedly. This is why having backups and knowing how to restore them is important. For more information on this subject, please review the below link:
If a theme or plugin is conflicting, you could install the WordPress Health Check Plugin which will allow you to safely ( and for your logged in user ) disable plugins until you come across the plugin causing the issue. The Health Check Plugin also allows you to switch themes to the default theme ( again, just for your logged-in user ) to see if it’s a theme conflict.
For more information, please review their documentation below:
https://make.ww.wp.xz.cn/support/handbook/appendix/troubleshooting-using-the-health-check/
Hopefully, using the above, you’re able to solve your issue. Should you have any questions or can provide further information to have us debug this issue, please reply back to this thread.
