RECAPTCHA DOESN’T WORK

  • Resolved thonys

    (@thonys)


    3 months, 3 weeks ago

    Hi, I tried to use the recapture setting, but it gives me a key error in the registration form. Why? So it’s not working properly, something’s wrong. Could you provide some information?

Viewing 2 replies - 1 through 2 (of 2 total)
  • profilegrid2

    (@profilegrid2)

    3 months, 3 weeks ago

    Hi @thonys,

    Thank you for your message.

    One possible reason for the key error is that reCAPTCHA v3 keys may be configured while the registration form expects reCAPTCHA v2 keys. These versions are not interchangeable, and using the wrong type will result in errors.

    To help us pinpoint the issue, could you please confirm the following:

    • Which reCAPTCHA version was created in your Google reCAPTCHA account (v2 Checkbox or v3)?
    • The website domain/URL where reCAPTCHA is being used.
    • A screenshot of the exact error message shown on the registration form
    • Whether any security or firewall plugin (e.g., Wordfence, Cloudflare, etc.) is active on the site?

    Once we have this information, we’ll be able to advise you more accurately and help resolve the issue.

    Looking forward to your response.

    Plugin Support profilegridsupport1

    (@profilegridsupport1)

    3 months, 1 week ago

    Hello @thonys,

    Due to the lack of further response from your end, we are marking this topic as resolved.

    If you still need our support, please respond back or contact us from our support.

Viewing 2 replies - 1 through 2 (of 2 total)

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