ReCaptcha error with Turnstile setup

Hi @shoppingkim,

Thanks for reaching out! I understand you’re experiencing a few issues with your WPForms form: a reCAPTCHA error message despite using Turnstile, a Cloudflare Turnstile verification failure, and emails not reaching your inbox. I’m happy to help troubleshoot these problems.

Let’s tackle these one by one:

Google reCAPTCHA Error:

It seems a Google reCAPTCHA is being added to your form through an iframe (screenshot), even though you’ve configured Turnstile. Looking at the Page Source, this is likely coming from your “meadiavine-trellis” theme, not WPForms itself.

To fix this, you’ll need to disable the Google reCAPTCHA within your theme’s settings. Look for options related to forms, CAPTCHA, or spam protection in your theme’s customization area. If you’re unsure where to find these settings, your theme’s documentation might be helpful.

Cloudflare Turnstile Verification Failure:

I wasn’t able to reproduce the Turnstile error on my end. It’s working correctly for me, and here’s a screenshot demonstrating this.

This suggests the issue might be related to your browser extensions.

Try opening your form in an incognito/private window or a different browser entirely. This helps rule out any browser-specific issues. If Turnstile works in incognito mode, try disabling your browser extensions one by one to identify the culprit.

Email Delivery Issue:

I’m sorry you’re not receiving form submission emails. Let’s make sure everything is set up correctly:

• Check Notification Settings: First, double-check your form’s notification settings. This is where you tell WPForms where to send the emails. Here’s a helpful guide. Make sure the “Send To Email Address” is your correct site admin email.
• Improve Email Deliverability with SMTP: WordPress emails sometimes get flagged as spam because they aren’t authenticated like emails from dedicated email services. Using an SMTP plugin can fix this. Here’s a guide with a list of recommended SMTP plugins and how to set them up. 

Could you please check if these steps resolve the problems? Let me know if you have any more questions or need any assistance! I’m here to help!

Thanks!

Hi @shoppingkim and @feastdesignco,

I noticed that Google reCAPTCHA has reappeared in your form, and there is an “ml-form” element below your WPForms forms with Google reCAPTCHA — here’s a screenshot for reference.

Since WPForms only allows one CAPTCHA to be set under WPForms » Settings » CAPTCHA, and I understand you have configured Cloudflare Turnstile, the Google reCAPTCHA in your WPForms form is likely being added by some other code on your site.

I couldn’t find any plugin related to “ml-form,” which leads me to believe that the Google reCAPTCHA is probably associated with the “meadiavine-trellis” theme.

When you have a chance, please try following the steps in WPBeginner’s detailed guide on troubleshooting WordPress to see if it helps resolve the issue.

Thanks!

Hi @shoppingkim,

We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now.

I also noticed that your form no longer has Google reCAPTCHA displayed, similar to your newsletter “ml-form” form (screenshot).

But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!