• Resolved maxxo2

    (@maxxo2)


    hello
    i have a problem with recaptcha, when I send the data it gives me this response: “invalid captcha”.

    If I disable the service, recaptcha works perfectly.
    This is the console output:

    Uncaught ReferenceError: grecaptcha is not defined
    at <anonymous>:1:1
    at cmplz_run_script (complianz.min.js?ver=1744814071:1:5013)
    at complianz.min.js?ver=1744814071:1:12143
    at NodeList.forEach (<anonymous>)
    at cmplz_enable_category (complianz.min.js?ver=1744814071:1:11577)
    at cmplz_set_blocked_content_container (complianz.min.js?ver=1744814071:1:7504)
    at window.conditionally_show_banner (complianz.min.js?ver=1744814071:1:19439)
    at complianz.min.js?ver=1744814071:1:25773

    This is a system report:

    Domain:https://www.focolaccia.org
    Detected console errors: none found

    General
    ---------
    Plugin version: 7.4.0.1
    WordPress version: 6.7.2
    PHP version: 7.4.33
    Server: Apache
    Multisite: no


    WordPress settings
    auto_update_plugins disabled
    ---------

    Active plugins:
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/gravityforms/gravityforms.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/GravityView/gravityview.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/another-wordpress-classifieds-plugin/awpcp.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/cache-enabler/cache-enabler.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/cloudflare/cloudflare.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/complianz-gdpr/complianz-gpdr.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/email-address-encoder/email-address-encoder.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/gf-entries-in-excel/gfexcel.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/google-sitemap-generator/sitemap.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/gravity-forms-email-blacklist/gf-emailblacklist.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/make-tables-responsive/make-tables-responsive.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/ml-slider/ml-slider.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/pdf-embedder/pdf_embedder.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/post-expirator/post-expirator.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/siteorigin-panels/siteorigin-panels.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/so-widgets-bundle/so-widgets-bundle.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/updraftplus/updraftplus.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/user-role-editor/user-role-editor.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/white-label-cms/wlcms-plugin.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/wp-gpx-maps/wp-gpx-maps.php
    /web/htdocs/www.focolaccia.org/home/wp-content/plugins/wp-members/wp-members.php


    Settings
    ---------
    use_cdb_api : yes
    regions : eu
    other_region_behaviour : none
    eu_consent_regions : no
    uk_consent_regions : no
    ca_targets_quebec :

    wp_admin_access_users : yes
    cookie-statement : custom
    privacy-statement : custom
    impressum : none
    disclaimer : none
    organisation_name : Focolaccia
    address_company : c/o CAI Lucca – Sede distaccata
    Via Celli, 6, 55012 San Gennaro LU.
    country_company : IT
    email_company : xxxxx
    telephone_company :
    ca_name_accountable_person :
    ca_address_accountable_person :
    records_of_consent : no
    datarequest : no
    respect_dnt : yes
    sensitive_information_processed :
    cookie_scan :
    compile_statistics : no


    matomo_anonymized :
    consent_per_service : no
    uses_thirdparty_services : yes
    0 : google-fonts
    1 : google-maps
    2 : google-recaptcha
    block_recaptcha_service : yes
    self_host_google_fonts : no
    block_hubspot_service : no
    hotjar_privacyfriendly :
    uses_social_media : no

    uses_firstparty_marketing_cookies : no
    uses_ad_cookies : no
    uses_ad_cookies_personalized : no
    uses_wordpress_comments : no
    block_wordpress_comment_cookies : yes
    plugins_overviews :
    cookiedatabase_sync :
    create-documents :
    region_redirect : no
    add_pages_to_menu :
    add_pages_to_menu_region_redirected :
    cookie_banner_required : 1
    last-step-feedback :
    enable_cookie_banner : yes
    enable_cookie_blocker : yes
    safe_mode : 0
    send_notifications_email : 1
    disable_notifications : 0
    use_document_css : 0
    use_custom_document_css : 1
    custom_document_css : #cmplz-document h2 {} /* titles in complianz documents */ #cmplz-document h2.annex{} /* titles in annexes */ #cmplz-document .subtitle.annex{} /* subtitles in annexes */ #cmplz-document, #cmplz-document p, #cmplz-document span, #cmplz-document li {} /* text */ #cmplz-cookies-overview .cmplz-service-header {} /* service header in cookie policy */ #cmplz-cookies-overview .cmplz-service-desc {} /* service description */ #cmplz-document.impressum, #cmplz-document.cookie-statement #cmplz-document.privacy-statement {} /* styles for impressum */
    integrations-services :
    dont_use_placeholders : 0
    blocked_content_text : Fai clic per accettare i cookie e abilitare questo contenuto
    blocked_content_text_per_service : Fai clic su "Accetto" per abilitare {service}
    agree_text_per_service : Accetto
    placeholder_style : light
    placeholder_preview :
    google-maps-format : 1280x920
    use_country : 0
    notifications_email_address : xxx
    restart_tour :
    cookie_expiry : 365
    enable_cookieblocker_ajax : 0
    set_cookies_on_root : 0
    cookie_domain :
    cmplz_wsc_email : xxx
    websitescan_status :
    websitescan_actions :
    use_cdb_links : no
    disable_automatic_cookiescan : 0
    cmplz_wsc_client_id : xxx
    cmplz_wsc_client_secret : xxx

    Sorry for my english, thank you in advance for your help.

    Max

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Antonio Candela

    (@antoiub)

    Hello @maxxo2 ,

    Thank you for reaching out.

    I’m sorry to hear that. Are you using GravityForms to implement reCAPTCHA? With Gravity itself, we do not have any known incompatibilities, it might be due to caching. Can you please try to enable the service again and disable all the cache and CDN? If this solves the issue, excluding Complianz from it by following this guide could resolve the problem.

    Please let us know. Looking forward to hearing hearing from you.

    Thread Starter maxxo2

    (@maxxo2)

    Hi, Recaptcha was implemented in the Wp-members plugin, but now I have disabled it and use another antispam method.
    Thanks for your interest.

    Max

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘RECAPTCHA problem’ is closed to new replies.