ReCaptcha Problem

  • Resolved andyjlund

    (@andyjlund)


    7 years, 2 months ago

    Hi.
    I notice this problem seems to be quite a common one on the forum, but even after following the solutions on the various threads, i can not get the recapture working on my website. When i try to use it, it doesn’t show on the page, even though i have it all set up. When i try submitting the form, it says “please fill in this field”. I can’t fill in the field as i can’t see it. I followed the troubleshooting guide and applied a different template (twenty 19). when i applied that, the recaptcha showed on the page as it should do, which suggested a conflict. I can’t see how there is a conflict as the template i am using is a pretty much stripped out, very basic template with nothing in there that i could see would conflict. I have ticked the box that says “no conflict mode” and still the problem exists.

    I have setup the contact2 page to leave the recaptcha working for the problem, but because the website is live, i have the real contact page working without it

    Any suggestions would be greatly appreciated.

    Thanks
    Andy

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter andyjlund

    (@andyjlund)

    7 years, 2 months ago

    In addition to the above problem, i tested the site by deleting the stylesheet, so there was nothing styled in the website at all. This still didn’t show the recaptcha box, so my assumptions would be that it’s not a conflict, it’s something that’s not in the stylesheet that should be….

    Many thanks
    Andy

    Plugin Support Ethan Choi

    (@ethanchoi)

    7 years, 2 months ago

    Hi andyjlund,

    It looks like your current theme is not loading the assets required by WPForms Lite to load functionalities such as reCAPTCHA and form validation.

    In cases where we’ve seen this, the site theme is missing the wp_footer(), which is an essential WordPress code that is used for loading assets.

    When you get the chance, you can compare your theme footer.php file against the footer.php file of a default theme like TwentySeventeen.

    In case it helps, here’s a screenshot of the location of the wp_footer() code in TwentySeventeen’s footer file.

    You could also consider reaching out to your theme’s support for more help with this.

    I hope this helps 🙂

    Thread Starter andyjlund

    (@andyjlund)

    7 years, 2 months ago

    Hi Ethan.

    That worked perfect. I was missing the wp_footer part.

    Many thanks for your help.

    Regards
    Andy

Viewing 3 replies - 1 through 3 (of 3 total)

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