reCAPTCHA v2 doesn’t work on Pro

Resolved V.E.L
(@vezraimanuel)

7 years ago
Hi,

I’m using Pro version, and reCaptcha v2 never works. Can you help me fix this?

This is what happens: https://i.imgur.com/XIZR9yu.png

And this is the page: [ redundant link removed ]

thanks!
- This topic was modified 7 years ago by V.E.L.
The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Ethan Choi
(@ethanchoi)

7 years ago

Hi vezraimanuel,

It looks like the reCAPTCHA code is getting loaded twice on the page — once by WPForms, and once by either your theme or another plugin, and this causes the error in the form.

The possible next steps could be:

1. You can try to track down what’s generating the other reCAPTCHA code and, if possible, turn it off.

If you’d like more help with this, as a Pro license holder you can submit a support ticket with your WordPress admin credentials so we can log into your site and help to track down the source of conflict.

2. You can enable No-Conflict Mode in WPForm’s reCAPTCHA settings (under WPForms > Settings > reCAPTCHA tab.

I hope this helps!

As a paid license holder, you have access to our private email support for quicker response. If you have any further questions, please feel welcome to submit a support ticket.

Thanks 🙂

Thread Starter V.E.L
(@vezraimanuel)

7 years ago

hi @ethanchoi,

Support ticked submitted, thank you for your suggestion 😉

By the way, No-Conflict mode not working, and I don’t have other form-related plugin such as contact form 7, and i’m using Salient theme which i don’t see any recaptcha features built in it. can you enlighten me (from view source window) which recaptcha belongs to WPForms and which one is not?

thanks!
Thread Starter V.E.L
(@vezraimanuel)

7 years ago
hi @ethanchoi

Problems solved now. I checked it out by installing fresh WP with no plugins and no options with only WPForms, turns out, this is the problem:

WPForm requires reCaptcha to be called with query string like this:
<script type='text/javascript' src='https://www.google.com/recaptcha/api.js?onload=wpformsRecaptchaLoad&render=explicit&ver=2.0.0'></script>

While I have custom function to remove query string from static resources, and the result was this:
<script type='text/javascript' src='https://www.google.com/recaptcha/api.js'></script>

So now I made expection for the recaptcha/api.js and everything works fine now. 🙂

Thanks a lot for your support! 🙂

FYI, this is my function:
```
function cleanup_query_string( $src ){
	if ( stristr( $src, "google.com/recaptcha/api.js" ) ) {
		return $src;
	} else {
		$parts = explode( '?', $src );
		return $parts[0];
	};
}
add_filter( 'script_loader_src', 'cleanup_query_string', 15, 1 );
```
- This reply was modified 7 years ago by V.E.L.

Viewing 3 replies - 1 through 3 (of 3 total)

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