• Ambyomoron

    (@josiah-s-carberry)


    If an event is paying and a customer registers and pays in advance, I would expect the system to be able to send a formal receipt for payment. I realize that qem is not a full-blown e-commerce system. However, the generic email that is sent confirming registration contains various types of information, but not the important data. Perhaps some changes in a future version of qem must be envisioned.
    1) Why include the email address of the customer when it is obvious from the fact that the email message has been received at that address? What value is this in a message to a customer?
    2) Likewise for the customer’s telephone number
    3) The inclusion of the label for the checkbox for registering without paying is a mystery to me. What is the logic is putting this in the confirmation email? The label in the registration form needs to say something like, “check this box if you intend to pay at the door” (or the like), whereas the message in the confirmation email needs to say something like, “You must pay $10 at the door”. Two different texts, each with a different purpose.
    4) If the customer has paid via PayPal, the confirmation message needs to confirm that payment has been made, giving the currency symbol and the amount paid.
    5) The date/time of payment is quite important
    6) A receipt needs to show to whom the payment was made, as well as the address.
    7) I would think that a confirmation email would indicate the venue and address of the event, and not depend exclusively on the URL of the event for that information.

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  • Let me try to answer some of your questions:
    1. The autoresponder email is just a data dump of all fields in the registration form. I could do some filtering or you could use the shortcodes to customize the message. The filtering isn’t that simple and it’s only me on my own doing it for free.
    2. See above
    3. See above
    4. You can customize the message to include this info of you want.
    5. PayPal only passes this information back in the IPN.log. Extracting and processing this data is complicated. If you can pay for my time to do the coding I’ll happily do the work.
    6. See #5. But PayPal does send you a receipt for payment.
    7. Possibly, but you may make changes to the event (extra info about parking or whatever) so a link to the event page ensures attendees get the latest information.

    I write these plugins in my spare time. Some users upgrade to the pro version, some donate and some pay for changes. This helps support the plugin. To make all the changes you ask for is around 20 hours work. Quick fixes I can do for free but doing bigger jobs means I need to charge as I have bills to pay just like everybody else.

    • This reply was modified 9 years, 1 month ago by Graham.
    Thread Starter Ambyomoron

    (@josiah-s-carberry)

    Sorry if the tenor of my message was too terse. I merely wanted to document some ideas for possible future development, should the time and inclination coincide. I hope that feedback from a regular and appreciative user would be useful.

Viewing 2 replies - 1 through 2 (of 2 total)

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