Receiving deletion emails

  • Resolved LinMcHugh

    (@linmchugh)


    5 years, 6 months ago

    I have received 47 emails (the number of listings we have) that say the listing has been deleted. Nothing has been done with the site, so what is going on. Unfortunately this does not allow me to send a screenshot, but this is the text of each email:

    Dear Linda McHugh,

    Your listing ‘Shawn Baune’ with the ID #2870 has been deleted successfully at Clark Reddick | Certified Developmental Alphabioticist.

    Thanks,
    The Administrator of Clark Reddick | Certified Developmental Alphabioticist

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rafiz Sejim

    (@rafizsejim)

    5 years, 6 months ago

    Hello @linmchugh

    We are sorry for the trouble.

    Every listing has its expiry date, unless, you set it to “never expire”. Please check the expiry period in Settings > Listing Settings > General Settings > Default Listing Expires in Days > https://prnt.sc/vugtpq

    Nonetheless, you can restore the listing and reset the expiry date to “never expire” or to a longer period.

    Let us know if we can be of any help.

    Regards,

    Thread Starter LinMcHugh

    (@linmchugh)

    5 years, 6 months ago

    My settings are set for never expire, and the settings you gave me are on 0 to never expire. so why all the emails

    Plugin Support Rafiz Sejim

    (@rafizsejim)

    5 years, 6 months ago

    This is pretty unusual and we haven’t received such reports lately. So, please provide us some more information since it is difficult to find the cause without having to look at the issue.

    May I know the version number you are using? We have had that issue in the older version which was resolved in 6.5.0. Also, are you using any of our extensions?

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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