• Resolved akshatkedia

    (@akshatkedia)


    The emails I am receiving are just raw HTML, please help.

    html
    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml">
    <head>
    	<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
    	<meta name="viewport" content="width=device-width, initial-scale=1.0"/>
    	<title>Forgot to complete your purchase? πŸ™ˆ</title>
    	<style type="text/css">
    		#outlook a {
    			padding: 0;
    		}
    
    		body{
    			width: 100% !important; -webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; margin: 0; padding: 0;
    		}
    
    		@media only screen and (max-width: 650px) {
    			.cartbounty-email-footer,
    			.cartbounty-email-unsubscribe{
    				font-size: 14px !important;
    			}
    
    			h1{
    				font-size: 22px !important;
    			}
    
    			.cartbounty-email-contents{
    				padding-left: 10px !important;
    				padding-right: 10px !important;
    			}
    		}
    	</style>
    </head>
    <body>
    	<table cellpadding="0" cellspacing="0" border="0" style="background-color: #f2f2f2; width: 100%; height: 100%; line-height: 100%; margin: 0; padding: 0; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt;">
    		<tr>
    			<td style="padding: 30px 10px 20px; margin: 0; width: 100%; height: 100%;">
    				<table cellpadding="0" cellspacing="0" border="0" align="center" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt;">
    					<tr>
    						<td valign="top" style="background-color: #ffffff; padding: 50px 0; border-bottom: 2px solid #e9e8e8;">
    							<table cellpadding="0" cellspacing="0" border="0" align="center" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt;">
    								<tr>
    									<td valign="top" width="650">
    										<table cellpadding="0" cellspacing="0" border="0" align="center" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt;">
    											<tr>
    												<td class="cartbounty-email-contents" width="650" valign="top" style="text-align: center; padding: 0 50px;">
    																										<h1 style="color: #000000; font-size: 28px; line-height: 1.3; letter-spacing: normal; font-weight: 600; margin: 0; padding: 0; display: block; font-family: 'Open Sans', Roboto, 'San Francisco', Arial, Helvetica, sans-serif;">Forgot to complete your purchase? πŸ™ˆ</h1>																										<p style="color: #000000; font-size: 16px; line-height: 1.3; margin: 10px 0; padding: 0; font-family: 'Open Sans', Roboto, 'San Francisco', Arial, Helvetica, sans-serif;">We noticed that you placed some nice items in your cart. Would you like to complete your order?</p>																									</td>
    											</tr>
    										</table>
    										<table cellpadding="0" cellspacing="0" border="0" align="center" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt;">
    											<tr>
    												<td valign="top" style="padding: 20px 0 0; text-align: center;">
    													<table cellpadding="0" cellspacing="0" border="0" align="center" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt;">
    														<tr>
    															<td width="650" valign="middle" style="mso-line-height-rule: exactly; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; padding: 0 50px; text-align: center;">
    																<a href="https://papapawsome.com/checkout/" title="Complete checkout" style="margin: 0; outline: none; padding: 0; box-shadow: none;"><span style="padding: 18px 35px; background-color: #ff5e2d; border-radius: 4px; color: #ffffff; font-family: 'Open Sans', Roboto, 'San Francisco', Arial, Helvetica, sans-serif; display:inline-block; border: 0px none; font-size: 17px; font-weight: bold; line-height: 1; letter-spacing: normal; text-align: center; text-decoration: none; outline: none;">Complete checkout</span></a>																															</td>
    														</tr>
    													</table>
    												</td>
    											</tr>
    										</table>
    									</td>
    								</tr>
    							</table>
    						</td>
    					</tr>
    					<tr>
    						<td valign="top" style="padding-top: 30px;">
    							<table cellpadding="0" cellspacing="0" border="0" align="center" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt;">
    								<tr>
    									<td class="cartbounty-email-footer" width="650" valign="top" style="text-align: center; font-size: 12px; line-height: 1.3; color: #353535; font-family: 'Open Sans', Roboto, 'San Francisco', Arial, Helvetica, sans-serif;">
    																				Copyright Β© 2021 Papa Pawsome. All rights reserved.										<br/>
    										CoExistence Healthcare Pvt Ltd, B/403, Rustomjee Urbania Athena, Eastern express highway, Majiwada, Thane										<br/>
    										MH, 400601, India										<br/>
    										<p style="margin: 20px 0 0; padding: 0;"><a class="cartbounty-email-unsubscribe" href="" title="Unsubscribe" style="text-decoration: none; color: #353535; font-size: 12px; line-height: 1.3; text-decoration: underline; font-family: 'Open Sans', Roboto, 'San Francisco', Arial, Helvetica, sans-serif;">Unsubscribe</a></p>
    										<table cellpadding="0" cellspacing="0" border="0" align="center" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt;">
    			<tr>
    				<td valign="top">
    					<table cellpadding="0" cellspacing="0" border="0" align="center" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt;">
    						<tr>
    							<td valign="top" width="650"  align="center" style="text-align: center;">
    								<a href="https://www.cartbounty.com">
    									<img src="https://papapawsome.com/wp-content/plugins/woo-save-abandoned-carts//public/assets/sent-via-cartbounty.png" alt="Reminded using CartBounty" title="Reminded using CartBounty" width="130" height="auto" style="display:inline; text-align: center; margin: 20px 0 5px; -ms-interpolation-mode: bicubic; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic; border: none 0;" />
    								</a>
    							</td>
    						</tr>
    					</table>
    				</td>
    			</tr>
    		</table>									</td>
    								</tr>
    							</table>
    						</td>
    					</tr>
    				</table>
    			</td>
    		</tr>
    	</table>
    </body>
    </html>
    
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Nauriskolats

    (@nauriskolats)

    Hi @akshatkedia

    Nice to meet you and thanks for reaching out!
    This seems like some plugin or a theme configuration setting that is filtering and preventing to send out default WordPress email.
    Are you using any plugins related to making emails look different that might be responsible for this?

    I have also left a test abandoned cart on your store to see what I will receive once the email arrives.

    Best,
    Nauris

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    Hmm, it seems like you might have disabled email sending therefore I haven’t received any test emails for now that we could work with further.

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    Hi @akshatkedia

    I just received the reminder email from your store and it seems that it is working and looking as it should. Please take a look at the screenshot: https://prnt.sc/13h4rui

    I’m going to mark this issue as resolved.

    Thread Starter akshatkedia

    (@akshatkedia)

    Hi @nauriskolats

    Thanks for sharing this info:
    “This seems like some plugin or a theme configuration setting that is filtering and preventing to send out default WordPress email.”

    I had the following plugin installed: https://ww.wp.xz.cn/plugins/zoho-mail/
    It helps me send emails from my site using my Zoho Mail account.

    In the settings screen, the Mail format was set to: Plaintext
    Screenshot: https://1drv.ms/u/s!As6DbGdsJMBQ6BeN2dD5Mt9AC2m0?e=Svic5p

    Had to change it to: HTML
    Screenshot: https://1drv.ms/u/s!As6DbGdsJMBQ6Bhsn6QVwNSx8u_8?e=FBrgYR

    Which fixes the issue.

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    Glad that you were able to sort this one out and thank you for sharing the solution as it might help others in the future with a similar issue πŸ™‚

Viewing 5 replies - 1 through 5 (of 5 total)

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