Have you tried ensuring that Pretty Permalinks are enabled, by going to Settings -> Permalinks and clicking Save again there?
If the issue persists after Saving permalinks again, could you post your site URL here, so I can have a look?
If you want it to remain private, you can also contact us via this contact form:
https://jetpack.com/contact-support/?rel=support
If you contact us through our form, please make sure to include a link to this thread in your message.
Also, can you do as I suggested in that thread, to get us some more info?
1. Open the dashboard page.
2. Open your browser console by following this guide:
https://codex.ww.wp.xz.cn/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
3. Click on the Network tab
4. Refresh the page.
5. Try to activate or deactivate a module.
6. If you see any lines in red inside the browser console, click on them. A new panel should appear on the right.
7. Click on the “Response” tab in that new panel.
8. Copy the message displayed there.
9. Paste it in a reply to this email.
10. If no red lines appeared in the browser console, click on the “Console” tab of the browser console.
11. Copy any errors displayed there, and send them back to me.
Once you’ve done that, you can head over to this old Settings page where you should be able to activate and deactivate Jetpack modules:
http://www.yoursite.com/wp-admin/admin.php?page=jetpack_modules
Just replace “www.yoursite.com” with your actual domain name first. 🙂
Thanks!
Thread Starter
wtmtg
(@wtmtg)
Thank you, Richard.
Ok, I am on Chrome, and opened the Developer’s JavaScript Console.
Here are the errors:
Failed to load resource: the server responded with a status of 404 ()
/wp-json/jetpack/v4/module/protect/data?_cacheBuster=1511809439982 Failed to load resource: the server responded with a status of 404 ()
/wp-json/jetpack/v4/module/akismet/key/check?_cacheBuster=1511809439993 Failed to load resource: the server responded with a status of 404 ()
/wp-json/jetpack/v4/module/stats/data?range=day&_cacheBuster=1511809439960 Failed to load resource: the server responded with a status of 404 ()
/wp-json/jetpack/v4/site?_cacheBuster=1511809439953 Failed to load resource: the server responded with a status of 404 ()
/wp-json/jetpack/v4/updates/plugins?_cacheBuster=1511809440005 Failed to load resource: the server responded with a status of 404 ()
/wp-json/jetpack/v4/module/akismet/data?_cacheBuster=1511809440001 Failed to load resource: the server responded with a status of 404 ()
/wp-json/jetpack/v4/plugins?_cacheBuster=1511809439951 Failed to load resource: the server responded with a status of 404 ()
/wp-json/jetpack/v4/connection/data?_cacheBuster=1511809440014 Failed to load resource: the server responded with a status of 404 ()
VM436:164 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403
WrappedWebSocket @ VM436:164
/wp-json/jetpack/v4/jumpstart Failed to load resource: the server responded with a status of 404 ()
3VM436:164 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403
Thread Starter
wtmtg
(@wtmtg)
Mmm… something to do with websocket?
WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403
WrappedWebSocket @ VM436:164
Thread Starter
wtmtg
(@wtmtg)
Mmm… when I refresh the “Settings” page for Jetpack, there are some GET errors:
GET https://store.example.com/wp-json/jetpack/v4/site?_cacheBuster=1511810581637
404 ()
Thread Starter
wtmtg
(@wtmtg)
Mmm, the Jetpack plugin is the only one active…
No cache plugin installed…
Thread Starter
wtmtg
(@wtmtg)
Ok, I clicked on the “Response” tab for the red errors. Here they are:
The requested URL /wp-json/jetpack/v4/plugins was not found on this server.
The requested URL /wp-json/jetpack/v4/site was not found on this server.
The requested URL /wp-json/jetpack/v4/site/features was not found on this server.
Request URL:wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data
Request Method:GET
Status Code:403 Forbidden
Thread Starter
wtmtg
(@wtmtg)
And I have already disabled the ufw firewall:
$ sudo ufw disable
Could you post your site URL here, as I suggested earlier?
If you want it to remain private, you can also contact us via this contact form:
https://jetpack.com/contact-support/?rel=support
If you contact us through our form, please make sure to include a link to this thread in your message.
Thread Starter
wtmtg
(@wtmtg)
Ok, I submitted the form, with my site URL and a link to this thread.
Thank you in advance.
Marking as resolved since you contacted us via email get back to you soon!
Thread Starter
wtmtg
(@wtmtg)
Ok, I figured it out, with inspiration from a post on StackExchange. Here is that post:
https://webmasters.stackexchange.com/questions/61009/how-to-enable-use-of-htaccess-in-apache-on-ubuntu#61022
My specific error has nothing to do with the Jetpack plugin (which is great by the way, keep up the great work =D ).
My error was in my configuration of my Apache2 web server.
When I was troubleshooting, I thought maybe my code for redirecting HTTP requests to HTTPS was incorrect…
But that was fine. Here it is:
RewriteEngine On
RewriteCond %{HTTPS} !=on
RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]
Then I took another look at my CONF file:
000-default-le-ssl.conf
A guide online suggested I use this:
<Directory /var/www/html/example.com/public_html>
Require all granted
</Directory>
The “Require all granted” was the problem.
The final working code was:
<Directory /var/www/html/example.com/public_html>
#Require all granted
AllowOverride All
</Directory>
Thank you Jetpack time for spending some time on this. Cheers. Happy Holidays.
Thread Starter
wtmtg
(@wtmtg)
…and restart the Apache2 server…I always forget this one…
# sudo systemctl restart apache2
Hey, that’s great, so glad you figured it out! Happy holidays to you too! 🙂
Dear Richard,
I too solved this issue with AllowOverride All on my site.
But https://httpd.apache.org/docs/2.4/misc/security_tips.html#systemsettings explicitly discourages this directive as a security risk.
What override(s) are actually needed for JetPack and the REST API?
Is there some background information online?
Regards,
Paul
