Recurring Donations breaks backend wp-admin 500 error

  • Resolved imp_squared

    (@imp_squared)


    9 years ago

    With the Give Recurring Donations plugin deactived the site works fine, everything works fine.

    With the Give Recurring Donations activated, the /wp-admin backend is broken throwing “This page isn’t working” HTTP ERROR 500 pages, however the front end main site works fine still.

    any help would be great…

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    9 years ago

    Hi there,

    We can help you best via our Priority Support:
    https://givewp.com/support

    For now, login to your site via FTP or your hosts File Manager and delete the whole Recurring donations folder: “wp-content/plugins/give-recurring”

    That is certainly not normal behavior and we can help sort it out for you in Priority Support.

    Thanks!

    Thread Starter imp_squared

    (@imp_squared)

    9 years ago

    Thanks!

    I’ve deleted the entire Recurring donations folder thru my ftp.

    I will contact you thru Priority Support

    Cheers

    kittyj

    (@kittyj)

    9 years ago

    Same here friend. Breaks site entirely stalling to 500 error. Host had to deactivate it to get site back up on PHP 5.4. Took several days to troubleshoot recurring donations as the problem. Gonna delete and FTP the latest version and activate.

    Plugin Contributor Devin Walker

    (@dlocc)

    9 years ago

    @kittyj – We can help you troubleshoot and fix the issue! Please reach out to us via our priority support channel and we’ll jump on it.

    Thread Starter imp_squared

    (@imp_squared)

    9 years ago

    ftp and delete recurring donations
    then downloaded the latest version from give and active, this fixed the issue

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    9 years ago

    Thanks for the update @imp_squared sounds like just a corrupted install in one way or another. Just glad you got it worked out.

Viewing 6 replies - 1 through 6 (of 6 total)

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