Recurring PayPal API Blocking Issue

  • offlua

    (@offlua)


    1 week, 4 days ago

    Hello,

    we are repeatedly experiencing an issue where the PayPal API gets temporarily blocked due to too many requests. The problem occurs regularly, even on days with very low activity, and we cannot see corresponding requests or transactions in the PayPal logs.

    The following error messages appear in the logs:

    • “Too many requests”
    • “API rate limit exceeded”
    • Temporary API blocking / HTTP 429 responses

    Could you please help us identify what might be causing these repeated API requests or if this is a known issue with the plugin?

    Details
    System Status Report: https://pastebin.com/9Sqzmkyj
    Action Scheduler: no failed PayPal-related hooks

    Thank you in advance.

    Best regards

Viewing 1 replies (of 1 total)
  • Plugin Support Syde Jamie

    (@jamieong)

    1 week, 2 days ago

    Hi @offlua ,

    Thank you for reaching out to us, we are here to help.

    The “Too many requests” (HTTP 429) error typically occurs when the plugin repeatedly attempts to synchronize an invalid or expired PayPal session with the PayPal API. However, we require the relevant logs for us to investigate further. The site is currently not accessible.

    Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

    Best Regards,
    Jamie

Viewing 1 replies (of 1 total)

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