Plugin Support
Nick
(@d4d5bh6)
Thank you for reporting this! Can you share from which page you applied the redirect to which other page?
Also, do you have any form of caching (either directly on your site, or on the server) activated?
Plugin Support
Nick
(@d4d5bh6)
Thank you. Maybe can you show a screenshot of the place where it shows the redirect is saved?
Plugin Support
Nick
(@d4d5bh6)
Thank you. Strange indeed… Could you please confirm if you’re using the lastest version of our plugin?
Could you please also export your redirects and send them to us?
Plugin Support
Nick
(@d4d5bh6)
Thank you, I forwarded it to the developers.
Would it be an option for you to create a backup of your site with this plugin https://ww.wp.xz.cn/plugins/backup-backup/, create a test site on https://tastewp.com, then use the Super-quick migration option (with the same plugin) to restore your site there, and then see if that issue also exists on that server? That may give us a clue if the issue is on your server or not.
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This reply was modified 2 years, 1 month ago by
Nick.
Plugin Support
MixHa
(@mixha)
Hey @fudochirolf , I would also suggest that you clear the site cache and test the URL from the incognito browser.
Thank you, I forwarded it to the developers.
Would it be an option for you to create a backup of your site with this plugin https://ww.wp.xz.cn/plugins/backup-backup/, create a test site on https://tastewp.com, then use the Super-quick migration option (with the same plugin) to restore your site there, and then see if that issue also exists on that server? That may give us a clue if the issue is on your server or not.
No thank’s that is too much trouble… I might instead just test a different Plugin
Plugin Support
Nick
(@d4d5bh6)
Okay, could you please let us know the outcome from using a different plugin? It it works with a different plugin, then it points to an issue in ours, and we’d be very much interested in getting at the bottom of it.
Hello @fudochirolf ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.
