Redirect issues

  • Resolved skipp10

    (@skipp10)


    9 years, 8 months ago

    Hi, I’m using the default drop in form (but the custom ones seem to have a similar issue) when I fill in the credit card and the expiry date and hit the place order button the card gets accepted and immediately afterwards the page begins to refresh, if I cancel the refresh in time I can hit the place order button again and finish my checkout, the order appears as completed. However if I let the page reload the order is marked as pending payment and the page is reloaded. (Some images to illustrate the issue http://imgur.com/a/JDzyx)

    It seems like this issue is only affecting direct credit card payments as the paypal button works as expected.

    I tried using the custom forms as well, the issue there is that once I enter the credit card data and click place order the page is simply refreshed as well. But as before paypal seems to work as intended.

    Hope you can help, thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter skipp10

    (@skipp10)

    9 years, 8 months ago

    It seems like the “Cannot determine payment method” and “Customer does not have any credit cards” braintree errors might be related to the issue I’m having. They seem to now pop up just before the page is refreshed. I’m not really sure what could be causing them, we have this as the only payment method available.

    Plugin Author Clayton R

    (@mrclayton)

    9 years, 8 months ago

    Hi @skipp10

    Can you send your website so I can take a look? The place order button is sometimes renamed in a theme and that can cause issues. Also, if you are using a plugin that does not respect the jQuery chain of events triggered during the “checkout_place_order” event, that can cause the form to submit prematurely.

    You should start but disabling other plugins and seeing if one of those is causing a conflict on the checkout page. If so, you can contact that plugin’s developers and let them know they should honor the checkout.js event “checkout_place_order” so that premature form submits do not take place.

    We will look into adding some additional validations in the next release to prevent other plugin code from hampering the checkout process.

    Thread Starter skipp10

    (@skipp10)

    9 years, 8 months ago

    Hi, thanks for the response.

    It turns out the problem was on our end, after trying to disable the plugins with no result I tried to mess around with our own js files that we were loading, well as it turns out the culprit was the extra jquery.min file we were loading in the footer to run our scripts. So, that’s all fixed now, thanks for the help!

Viewing 3 replies - 1 through 3 (of 3 total)

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