• Resolved jalakpatel

    (@jalakpatel)


    Hello,

    I am running WordPress on a staging site and I have the Angro theme installed, which includes its own bundled copy of Redux Framework inside the theme folder (/wp-content/themes/angro/redux-framework/).

    When I activate the Redux Framework plugin alongside the theme’s bundled version, the WordPress Customizer (Appearance → Customize) shows a critical error in the preview pane: “There has been a critical error on this website.”

    When I deactivate the Redux Framework plugin, the Customizer opens without the critical error — but this creates a second problem: all the UI customizations I made using the Redux Framework plugin (style-settings, Header-Footer settings, layout settings, etc.) are no longer applied and the site reverts to the default theme UI. So I cannot keep the plugin deactivated either.

    This means I am stuck in a situation where:

    • Plugin ACTIVE → Customizer breaks with a critical error
    • Plugin INACTIVE → My UI customizations are lost and default theme UI is shown

    I have also enabled WP_DEBUG and the error log shows the following notices:

    • Function _load_textdomain_just_in_time was called incorrectly for the redux-framework domain
    • Same notice for the angro domain and modeltheme-addons-for-wpbakery domain

    All plugins and the theme are fully updated to their latest versions.

    Could you please advise:

    1. How to prevent the plugin from conflicting with the theme’s bundled Redux copy?
    2. Is there a way to tell the plugin to skip loading if Redux is already loaded by the theme?
    3. Does Redux Framework have a built-in deduplication mechanism we can enable?
    4. How can I keep my UI customizations intact while also being able to use the Customizer?

    Thank you for your help.

    • This topic was modified 1 week, 1 day ago by jalakpatel.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Kev Provance

    (@kprovance)

    The problem is, with a premium theme embedding Redux, I have no way to acquire that theme and test for myself what’s going on. Even then, the theme author would have to fix it. That’s the give and take of embedding; it’s on the theme author to support it or update it, or report issues to us. We cannot support of fix themes. Also, premium products cannot be supported in this forum. That’s a WordPress guideline. Lastly, we are unable to support users of themes that use Redux, as we have no way of knowing how the author is using It.

    Please report this issue to the theme author. If they can recreate the error, then they need to be the ones to contact us to resolve the issue, then they can embed a version of Redux that works (also now unsupported by us because of this exact issue).

    Good luck.

Viewing 1 replies (of 1 total)

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