Reels

Hi @mf1995

Thank you for reaching out. The issue with the last three posts not appearing could be related to several factors, such as copyright restrictions (e.g., if the posts contain music) or collaborative posts, which can sometimes cause display issues.

Could you please share the URLs of the posts in question? This will allow us to take a closer look and identify the potential root cause of the issue.

Looking forward to your response.

Hi @mf1995

Thanks for getting back to us!

After checking the IG posts you shared, I noticed that they are collaborative posts. Please note that Spotlight can only display collaborative posts if you are the owner. If you were invited as a collaborator on these posts, Spotlight will not be able to display them due to limitations in Instagram’s API.

Could you please confirm if you are the owner of these posts?

Thank you, and I look forward to your response!

Hi @mf1995

Thank you for getting back to us!

Apologies for the confusion. By “owner,” we mean the uploader. Upon closer inspection of the posts, we found that the uploader of this post and this post is ellabailasolaoficial, while the uploader of this post is martabotia.

To display these posts, they need to be uploaded directly from the sonogrand account.

I hope this clarifies things. Let me know if you have any further questions.

You’re most welcome! Feel free to reach out if you need any other assistance. We’re always happy to help!