Hi @swinggraphics ,
Thank you for reaching out.
To help us better understand the situation and be able to do some initial investigation on this matter, could you please respond the direct URL to the page you’re having issues with? Please do not share any credentials, this is for us to adhere to the WordPress Forum Guidelines.
It’s not a public site. The error appears on every page that uses a shortcode to display events. But a link is not necessary. A developer seeing that error will understand they didn’t check that a variable exists before trying to use it and be able to fix it.
Hi @swinggraphics ,
Thank you for your message and the information.
The ability to use shortcodes with The Events Calendar is a feature that ships with the Events Calendar Pro premium add-on plugin. To that end, and in order for us to better assist you as well as to adhere to the WordPress Forum Guidelines regarding premium users, kindly open a Support Ticket on our Help Desk.
But the error is in the free plugin’s code. I do not need support with the paid plugin, you just need to fix some JS in the free plugin.
Hi @swinggraphics ,
Thank you for your message and further context.
As it turns out, our products team is already aware of this issue. An internal bug report has been raised on this for the team to address.
We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog.
I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.
Thanks again for reporting this issue and for using The Events Calendar! Have a great day.
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Internal Bug Ticket Reference: TEC-5713
Plugin Support
Darian
(@d0153)
Hi there,
It looks like we haven’t heard back from you in a while, so I’ll go ahead and close this thread for now. Rest assured, we will update on this thread once the fix is out.
If you still need assistance, feel free to reopen this thread or start a new one.
