Refund API & VOID API USage

  • Resolved sailioaie

    (@sailioaie)


    1 year, 2 months ago

    We are selling show tickets with immediate delivery and sometimes the clients call back straight away to request a cancellation.

    We do this from WooCommerce as the Braintree Refund is linked to an API Cancellation to the show owner.

    Braintree settles transactions in batches so it could take a few minutes to 1-2 hours from status to change from Submitted for Settlement to Settling or Settled.

    At the moment, we cannot refund a ticket immediately, because the status can remain Submitted for Settlement up to 2 hours.

    Braintree’s Refund API requires the status be either Settling or Settled.
    https://developer.paypal.com/braintree/docs/reference/request/transaction/refund/ruby

    It would be great if the plugin would also work with the VOID API and if the status is Submitted for Settlement and we want a refund, for us to VOID the transaction instead of waiting for it to be settled so that we can then refund it.

    Void API can be used if status is still in Submitted for Settlement state.
    https://developer.paypal.com/braintree/docs/reference/request/transaction/void/ruby

    Does the plugin know how to do this or the only refund it does is using the Refund API only when the status is Settling or Settled instead of Submitted for Settlement?

Viewing 1 replies (of 1 total)
  • Plugin Author Clayton R

    (@mrclayton)

    1 year, 2 months ago

    Hi @sailioaie

    This Braintree plugin already supports the ability to void a transaction that is not settled yet. If you click the information icon on the order details page, where it says Transaction Data / Actions you will see the void transaction button.

    Kind Regards

Viewing 1 replies (of 1 total)

The topic ‘Refund API & VOID API USage’ is closed to new replies.