Refund full order

  • Resolved darkallman

    (@darkallman)


    3 years, 6 months ago

    Where can I find documentation on how to refund a full order in Woocommerce?
    I changed the status of an order to refund, but nothing happened on the mollie side.
    We did a manual refund from the dashboard to fix this.
    But there must be an automated way to do this from Woocommerce completely?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    3 years, 6 months ago

    Hi @darkallman,

    Usually there are two buttons below your WooCommerce order after clicking Refund on the bottom left:

    The manual refund only refunds the WooCommerce order and requires you to log into the Mollie dashboard and manually refund it from there as well.
    The automatic refund can be processed directly from the WooCommerce order with the second button that says Refund via Mollie.
    More details about the refund behavior in WooCommerce can be found here: https://woocommerce.com/document/woocommerce-refunds/
    Can you see both of the refund options? Thanks!

    Kind regards,
    Niklas

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    3 years, 4 months ago

    We have not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above information helped you out.
    If you have any further questions, please feel free to reopen this topic or create a new one.
    Thanks!

    Thread Starter darkallman

    (@darkallman)

    3 years, 4 months ago

    Sorry, I forgot to mark this as solved

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Refund full order’ is closed to new replies.