Refund not completed

  • Resolved thomsonson

    (@thomsonson)


    11 months ago

    I have odd problem on my woocommerce shop – I attempted to refund an order via the Refund button, and the order status is showing up as follows:


    A refund of £xxx was successfully processed using WooPayments (re_3RbaKwFkmjr5dg0O0P0jtFvn).
    June 28, 2025 at 11:24 pm Delete note

    Order status changed from Processing to Refunded.
    June 27, 2025 at 6:42 am Delete note

    A refund of £xxx is pending using WooPayments (re_3RbaKwFkmjr5dg0O0P0jtFvn).
    June 27, 2025 at 6:42 am Delete note

    it seems like the refund should have completed, however no money has been taken from my bank account to actually refund the customer. I am stuck now – do I need to transfer money manually from my account to woocommerce in order to complete this refund?

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  • Moses M. (woo-hc)

    (@mosesmedh)

    11 months ago

    Hi @thomsonson,

    Thank you for bringing this to our attention. I completely understand your concern regarding the refund, especially since the funds haven’t been withdrawn from your account despite it being initiated.

    As this involves your WooPayments account and a refund issue, it’s not something we can resolve here in the forum. I recommend reaching out directly to the support team by submitting a ticket through this link: https://woocommerce.com/my-account/contact-support/#contact-us — they’ll be able to look into it and provide the appropriate guidance.

    Feel free to let me know if you have any other questions.

Viewing 1 replies (of 1 total)

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