Refund not working

  • Resolved Compion

    (@compion)


    6 years, 6 months ago

    HI,

    If I want to do a full refund in WooCommerce, I get the next error:

    Impossible to retrieve the order item id related to the remote item: odl_75f84k. Try to do a refund by amount.

    I use WooCommerce 3.8, WordPress 2.5.4.

    Is this something related to the Mollie-plugin?
    If I try the manual refund, I get no error.

    Geert

    • This topic was modified 6 years, 6 months ago by Compion.

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  • Andreas W.

    (@aweissinpsyde)

    6 years, 6 months ago

    Hello @compion

    You may use the Refund manually button instead. All should work fine. Unfortunately, you can’t refund a full amount using Mollie but don’t worry the client will receive the partial amount when you refund him manually.

    I think there will be a solution for it with the next coming updates.

    Best regards
    Andreas

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