Refund Order Problem via Stripe

  • Resolved rafaelsuubalm

    (@rafaelsuubalm)


    3 years, 9 months ago

    Hi there!

    I have a problem refunding a customer’s order via Stripe. it prompts an error – No such charge: ‘ch_3LWjhlIcWvsmZiZk1ADop6Q4’. I checked in my Stripe Dashboard, and the customer’s payment is paid. Also ‘ch_3LWjhlIcWvsmZiZk1ADop6Q4’ is referring to the successful payment made by the customer. I checked it with the Stripe support team just to make sure and they approve no issue with Stripe capturing data.

    I did also a purchase test just to double-check this issue. The purchase test succeeded and in my Stripe Dashboard also displays paid purchase test. Again, same issue, a problem in refunding. Same issue it prompts No such charge: ‘ch_3LdXhaIcWvsmZiZk2vwT1dUd’ error.

    How do I get it to fix? Please someone help me. Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Mirko P.

    (@rainfallnixfig)

    3 years, 9 months ago

    Hi @rafaelsuubalm!

    Thank you for reaching out to us today.

    Can you share screenshots of how the Stripe extension is configured, please? You can verify if it is correctly configured using the support documentation on our site:

    http://docs.woocommerce.com/document/stripe

    I would also recommend making sure your WooCommerce core and Stripe plugins are up to date with the latest versions.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    We’ll be awaiting your response.

    Thread Starter rafaelsuubalm

    (@rafaelsuubalm)

    3 years, 9 months ago

    Hi Mirko,

    Thanks for responding!

    These are the screenshots.

    View post on imgur.com

    View post on imgur.com

    View post on imgur.com

    View post on imgur.com

    I just created the webhook and ticked Debug mode>Log error messages after your reply here.

    Both plugins are up-to-date even before I had this issue/created this ticket.

    After these 2 steps above, I tried to refund via Stripe, but still same error prompted.

    Here is the Status for your reference.

    
### WordPress Environment ###

WordPress address (URL): https://suubalm.com.my
Site address (URL): https://suubalm.com.my
WC Version: 6.8.2
REST API Version: ✔ 6.8.2
WC Blocks Version: ✔ 8.0.0
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

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WC Database Prefix: wp_
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Yoast SEO: by Team Yoast – 19.6
WP Mail Logging: by Wysija – 1.10.4
WP Mail SMTP: by WPForms – 3.5.2
WP Rollback: by GiveWP.com – 1.7.1
WP Store Locator - CSV Manager: by Tijmen Smit – 1.1.2
WP Store Locator: by Tijmen Smit – 2.2.235
Refer a Friend for WooCommerce PREMIUM: by WPGens – 2.3.15
WPML String Translation: by OnTheGoSystems – 2.10.2
WPML Translation Management: by OnTheGoSystems – 2.8.3
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

### Inactive Plugins (20) ###

Checkout Address Sugessions for WooCommerce: by Raman – 1.2.9
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.8.2
GTM4WP: by Thomas Geiger – 1.16.1
MetaSlider: by MetaSlider – 3.27.8
PayPal for WooCommerce: by Angell EYE – 1.5.7
Pixel Caffeine: by AdEspresso – 2.3.3
PixelYourSite: by PixelYourSite – 9.2.0
Preorders for WooCommerce: by Bright Plugins – 1.2.7
Product Catalog Feed Pro by PixelYourSite: by PixelYourSite – 5.1.2
Slider Revolution: by ThemePunch – 5.4.8
Stripe Payment Plugin for WooCommerce: by WebToffee – 3.7.4
SUMO Reward Points: by Fantastic Plugins – 19.3
WebP Express: by Bjørn Rosell – 0.25.5
WooCommerce Admin: by WooCommerce – 3.3.2
WooCommerce Country Restrictions - Advanced: by WP Super Admins – 1.14.0
Woocommerce Login / Sign-up Lite: by phoeniixx – 4.0
WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2
WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.2.4
WPML String Translation: by OnTheGoSystems – 2.10.2
WP Snow Effect: by WPManiax – 1.1.15

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: MYR (RM)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #62 - shop/
Cart: #48651 - cart-2/
Checkout: #48652 - checkout-2/
My account: #59 - my-account/
Terms and conditions: #1574 - terms-and-conditions/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ✔
Parent Theme Name: Flatsome
Parent Theme Version: 3.14.2
Parent Theme Author URL: http://www.uxthemes.com/
WooCommerce Support: ✔

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome-child/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome-child/woocommerce/emails/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.7.0
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome-child/woocommerce/single-product-reviews.php version 3.2.0 is out of date. The core version is 4.3.0
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

Outdated Templates: ❌
					
					
						Learn how to update

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ✔ Next scheduled: 2022-09-04 04:30:08 +08:00
Options: ✔
Notes: 90
Onboarding: completed

### Action Scheduler ###

Canceled: 1
Oldest: 2022-08-04 16:00:36 +0000
Newest: 2022-08-04 16:00:36 +0000

Complete: 10,069
Oldest: 2022-08-04 08:54:15 +0000
Newest: 2022-09-03 10:47:11 +0000

Failed: 4
Oldest: 2020-01-07 01:46:55 +0000
Newest: 2020-01-07 01:46:55 +0000

Pending: 9
Oldest: 2022-09-03 11:02:11 +0000
Newest: 2022-09-04 04:46:36 +0000

### Status report information ###

Generated at: 2022-09-03 18:55:29 +08:00
    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    3 years, 9 months ago

    Hello @rafaelsuubalm!

    Thanks for the reply and for sharing more details!

    First, two things stand out for me from your report.

    WC Database Version: 6.6.1

    For optimal performance, please keep your WooCommerce database version updated to keep up with your WooCommerce plugin version. You can consult our update guide here for reference: https://woocommerce.com/document/how-to-update-woocommerce/

    Outdated Templates: ❌

    Please update outdated templates based on the resource here: https://woocommerce.com/document/fix-outdated-templates-woocommerce/

    Having taken care of the updates above, if you are still facing the same issue, please share with us your Stripe logs after a test purchase/refund. You can find your stripe logs from WooCommerce → Status → Logs.

    We will be waiting for your update!

    Mike W

    (@nixiack8)

    3 years, 9 months ago

    Hi @rafaelsuubalm,

    As mentioned above definitely check the database with WooCommerce as it is very important – when there is a mismatched database with a plugin such as WooCommerce it can send incorrect information when processing orders, creating products, or otherwise interacting with different plugins that are tied together to it.

    The easiest way to update the database if you are not seeing a message across the top of the admin screen is to go to WooCommerce > Status > Tools and click the button for Update database. This will launch the command in the background and it should tell you when it is done.

    For the no_such_charge options, if this does not work it is very possible that the API keys set in Stripe (or the webhook secret) are not correct – this often happens when the system takes a payment and stores a card during a Test mode and then when Live mode gets switched on the card is still on Test data so it errs out. While your situation is indeed odd since Stripe confirms payment and it does work to charge, this is one of the top items to check when an error such as this occurs.

    To make sure the right keys are set, be sure to go to Stripe at WooCommerce > Settings > Payments and get the API keys from Stripe and double check your Webhooks (information here) as well. Even if the keys do appear correct, take them out and replace them with the keys that are seen at Stripe (make sure it is Live since Test mode is not active).

    After doing this, save the settings, and then remove the saved card that was used to test, and try to do a new charge/refund and see if it works.

    Do let us know the results!

    Thread Starter rafaelsuubalm

    (@rafaelsuubalm)

    3 years, 9 months ago

    Hi @tamirat22 and @nixiack8!

    Thank you all for responding.

    I have updated the database now. No issues here.

    I have also updated those outdated templates based on the resource given. I upload the new WooCommerce template files to the appropriate theme files and for the original/old files, I just renamed them.

    Example:
    Old file rename: customer-completed-order.php to customer-completed-order-old.php

    I also have double-checked on the API keys and webhooks from Stripe, I replaced them even though the key is still the same, but as you said, just replaced them to double-check. Both Live and Test modes are checked.

    Just note that for webhooks, I just inserted them recently after @rainfallnixfig replied above.

    After all these steps are done, I did a test purchase twice. Then, I tried to refund via Stripe. Still having the same issue – “No such charge:” error prompted.

    In Stripe Dashboard, the test purchases are successfully captured for the test mode.

    Below is the current status report:-

    
### WordPress Environment ###

WordPress address (URL): https://suubalm.com.my
Site address (URL): https://suubalm.com.my
WC Version: 6.8.2
REST API Version: ✔ 6.8.2
WC Blocks Version: ✔ 8.0.0
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: wp_
Total Database Size: 796.89MB
Database Data Size: 542.15MB
Database Index Size: 254.74MB
wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.30MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 10.52MB + Index: 6.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ip2nation: Data: 2.52MB + Index: 2.52MB + Engine InnoDB
ip2nationCountries: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 7.02MB + Index: 3.98MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 3.02MB + Index: 3.09MB + Engine InnoDB
wp_ac_abandoned_cart_history_lite: Data: 3.03MB + Index: 0.00MB + Engine InnoDB
wp_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_ac_guest_abandoned_cart_history_lite: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_ac_sent_history_lite: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aepc_logs: Data: 46.52MB + Index: 0.00MB + Engine InnoDB
wp_check_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.25MB + Index: 0.36MB + Engine InnoDB
wp_comments: Data: 3.52MB + Index: 1.92MB + Engine InnoDB
wp_failed_jobs: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wp_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_gens_raf: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gens_rafmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_entry: Data: 48.58MB + Index: 6.03MB + Engine InnoDB
wp_gf_entry_meta: Data: 96.64MB + Index: 139.02MB + Engine InnoDB
wp_gf_entry_notes: Data: 11.52MB + Index: 3.03MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 0.50MB + Index: 0.44MB + Engine InnoDB
wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_hustle_entries_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_hustle_modules_meta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_hustle_tracking: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_icl_languages_translations: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
wp_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_mo_files_domains: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_strings: Data: 12.52MB + Index: 16.06MB + Engine InnoDB
wp_icl_string_packages: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_icl_string_pages: Data: 2.52MB + Index: 1.52MB + Engine InnoDB
wp_icl_string_positions: Data: 0.14MB + Index: 0.05MB + Engine InnoDB
wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_string_translations: Data: 9.52MB + Index: 4.52MB + Engine InnoDB
wp_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_translate: Data: 7.52MB + Index: 0.14MB + Engine InnoDB
wp_icl_translate_job: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_icl_translations: Data: 0.33MB + Index: 0.88MB + Engine InnoDB
wp_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_status: Data: 5.52MB + Index: 0.13MB + Engine InnoDB
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wp_mailchimp_jobs: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_mailerlite_checkouts: Data: 91.59MB + Index: 0.00MB + Engine InnoDB
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wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_posts: Data: 36.52MB + Index: 3.75MB + Engine InnoDB
wp_pys_stat_landing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_product_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_traffic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_campaing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_content: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_medium: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_source: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_term: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_redirection_404: Data: 0.17MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_rg_lead_detail: Data: 6.52MB + Index: 15.06MB + Engine InnoDB
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wp_rg_lead_meta: Data: 2.52MB + Index: 3.44MB + Engine InnoDB
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wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_store_locator: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_usermeta: Data: 4.52MB + Index: 4.03MB + Engine InnoDB
wp_users: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.41MB + Index: 0.34MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 1.52MB + Index: 0.75MB + Engine InnoDB
wp_wc_order_stats: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdi_themes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woo_sr_cart_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woo_sr_orders: Data: 0.33MB + Index: 0.22MB + Engine InnoDB
wp_woo_sr_order_items: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 63.56MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 4.52MB + Index: 1.88MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.19MB + Index: 0.28MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.30MB + Index: 0.23MB + Engine InnoDB
wp_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

amn_exact-metrics: 1
attachment: 3153
blocks: 34
bnfw_notification: 1
custom_css: 1
customize_changeset: 1
featured_item: 16
forminator_quizzes: 1
ml-slide: 1
ml-slider: 1
nav_menu_item: 163
o-discount: 1
o-list: 1
oembed_cache: 25
page: 143
popup: 9
popup_theme: 8
post: 60
product: 127
product_variation: 130
pys_event: 8
revision: 2047
sd2_custom_slide: 4
sdslide: 1
shop_coupon: 122
shop_order: 4609
shop_order_refund: 32
sp_easy_accordion: 21
spucpt: 1
user_registration: 1
wpcode: 2
wpcr3_review: 1
wpforms: 1
wppopups: 1
wpsl_stores: 1203
ywar_reviews: 3

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (66) ###

Gravity Forms: by Gravity Forms – 2.6.6
WPML Multilingual CMS: by OnTheGoSystems – 4.2.4.1
Akismet Anti-Spam: by Automattic – 5.0
All-in-One WP Migration: by ServMask – 7.64
Classic Editor: by WordPress Contributors – 1.6.2
Cloudflare: by Cloudflare
Inc. – 4.11.0

Code Snippets: by Code Snippets Pro – 3.2.0
Custom Content by Country (from Shield Security): by AptoWeb – 3.1.2
Customer Reviews for WooCommerce: by CusRev – 5.3.4
Disable Emojis (GDPR friendly): by Ryan Hellyer – 1.7.4
Duplicate Page: by mndpsingh287 – 4.4.9
Easy Accordion: by ShapedPlugin – 2.1.17
Facebook for WooCommerce: by Facebook – 2.6.21
Flexible Checkout Fields: by WP Desk – 3.4.1
DHL Express Live Rates: by Octolize – 2.1.1
Forminator: by WPMU DEV – 1.17.2
Gravity Forms Multilingual: by OnTheGoSystems – 1.5.0
Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.1
Health Check & Troubleshooting: by The ww.wp.xz.cn community – 1.4.5
ShopBack PayLater - buy now, pay later: by ShopBack PayLater – 2.3.62
WPCode - Insert Headers, Footers, and Code Snippets: by WPCode – 2.0.2
Mailchimp for WooCommerce: by Mailchimp – 2.7.3
Members: by MemberPress – 3.2.1
Nextend Social Login: by Nextendweb – 3.1.5
PixelYourSite PRO: by PixelYourSite – 9.2.0
Popup Maker: by Popup Maker – 1.16.7
Product Reviews Import Export for WooCommerce: by WebToffee – 1.4.6
Purchased Items Column WooCommerce: by pipdig – 1.5
QR Code Woocommerce: by Gangesh Matta – 2.0.5
Redirection: by John Godley – 5.3.2
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Slider Revolution: by ThemePunch – 5.4.8
Search Regex: by John Godley – 3.0.5
SiteGround Optimizer: by SiteGround – 7.2.1
Shortcodes Ultimate: by Vladimir Anokhin – 5.12.0
WooCommerce - Show only lowest prices in variable products: by Fernando Tellado – 0.9.31
Sitemap: by webvitaly – 4.3
SlideDeck: by SlideDeck – 5.4.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.19

Video PopUp: by Alobaidi – 1.1.3
Woocommerce autocomplete checkout address: by Acespritech Solutions Pvt. Ltd. – 1.1.0
Woo Discount Rules PRO 2.0: by Flycart – 2.4.4
Woo Discount Rules: by Flycart – 2.4.4
WooCommerce Easy Duplicate Product: by WPGem.com – 0.2.0.2
MailerLite - WooCommerce integration: by MailerLite – 1.7.6
Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.2
WooCommerce Order Test - WP Fix It: by WP Fix It – 2.1
Country Based Restrictions for WooCommerce: by zorem – 3.3
Product Feed PRO for WooCommerce: by AdTribes.io – 11.8.4
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.26

Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.13.0
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.9
WooCommerce GrabPay Gateway: by GrabPay – 2.0.3
WooCommerce Stripe Gateway: by WooCommerce – 6.6.0
WooCommerce: by Automattic – 6.8.2
WooSidebars: by WooCommerce – 1.4.6
Yoast SEO: by Team Yoast – 19.6
WP Mail Logging: by Wysija – 1.10.4
WP Mail SMTP: by WPForms – 3.5.2
WP Rollback: by GiveWP.com – 1.7.1
WP Store Locator - CSV Manager: by Tijmen Smit – 1.1.2
WP Store Locator: by Tijmen Smit – 2.2.235
Refer a Friend for WooCommerce PREMIUM: by WPGens – 2.3.15
WPML String Translation: by OnTheGoSystems – 2.10.2
WPML Translation Management: by OnTheGoSystems – 2.8.3
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

### Inactive Plugins (20) ###

Checkout Address Sugessions for WooCommerce: by Raman – 1.2.9
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.8.2
GTM4WP: by Thomas Geiger – 1.16.1
MetaSlider: by MetaSlider – 3.27.8
PayPal for WooCommerce: by Angell EYE – 1.5.7
Pixel Caffeine: by AdEspresso – 2.3.3
PixelYourSite: by PixelYourSite – 9.2.0
Preorders for WooCommerce: by Bright Plugins – 1.2.7
Product Catalog Feed Pro by PixelYourSite: by PixelYourSite – 5.1.2
Slider Revolution: by ThemePunch – 5.4.8
Stripe Payment Plugin for WooCommerce: by WebToffee – 3.7.4
SUMO Reward Points: by Fantastic Plugins – 19.3
WebP Express: by Bjørn Rosell – 0.25.5
WooCommerce Admin: by WooCommerce – 3.3.2
WooCommerce Country Restrictions - Advanced: by WP Super Admins – 1.14.0
Woocommerce Login / Sign-up Lite: by phoeniixx – 4.0
WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2
WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.2.4
WPML String Translation: by OnTheGoSystems – 2.10.2
WP Snow Effect: by WPManiax – 1.1.15

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: MYR (RM)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #62 - shop/
Cart: #48651 - cart-2/
Checkout: #48652 - checkout-2/
My account: #59 - my-account/
Terms and conditions: #1574 - terms-and-conditions/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ✔
Parent Theme Name: Flatsome
Parent Theme Version: 3.14.2
Parent Theme Author URL: http://www.uxthemes.com/
WooCommerce Support: ✔

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome-child/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome-child/woocommerce/emails/customer-completed-order.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/add-to-cart/variable.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome-child/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ✔ Next scheduled: 2022-09-04 04:30:08 +08:00
Options: ✔
Notes: 90
Onboarding: completed

### Action Scheduler ###

Canceled: 1
Oldest: 2022-08-04 16:00:36 +0000
Newest: 2022-08-04 16:00:36 +0000

Complete: 10,099
Oldest: 2022-08-04 08:54:15 +0000
Newest: 2022-09-04 03:59:54 +0000

Failed: 4
Oldest: 2020-01-07 01:46:55 +0000
Newest: 2020-01-07 01:46:55 +0000

Pending: 9
Oldest: 2022-09-04 04:12:59 +0000
Newest: 2022-09-04 11:15:02 +0000

### Status report information ###

Generated at: 2022-09-04 12:02:42 +08:00

    Below are the Stripe logs:-

    2022-09-04T00:44:18+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
account
====End Log====

2022-09-04T02:35:56+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
account
====End Log====

2022-09-04T02:35:58+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
account
====End Log====

2022-09-04T02:36:07+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
tokens/pii_1Le8gsIcWvsmZiZkRat5kHZg request: Array
(
)

====End Log====

2022-09-04T02:36:32+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
account
====End Log====

2022-09-04T02:36:33+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
account
====End Log====

2022-09-04T03:47:31+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
account
====End Log====

2022-09-04T03:49:06+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
sources/src_1Le9pUIcWvsmZiZkwdmjI4NN
====End Log====

2022-09-04T03:49:07+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
customers request: Array
(
    [email] => [email protected]
    [description] => Name: Rafael Iqbal, Guest
    [name] => Rafael Iqbal
    [metadata] => Array
        (
        )

    [preferred_locales] => Array
        (
            [0] => en-US
        )

)

====End Log====

2022-09-04T03:49:07+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
Info: Begin processing payment for order 51875 for the amount of 149.80
====End Log====

2022-09-04T03:49:07+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
payment_intents request: Array
(
    [source] => src_1Le9pUIcWvsmZiZkwdmjI4NN
    [amount] => 14980
    [currency] => myr
    [description] => Suu Balm® | #MadeToSoothe - Order 51875
    [metadata] => Array
        (
            [customer_name] => Rafael Iqbal
            [customer_email] => [email protected]
            [order_id] => 51875
            [site_url] => https://suubalm.com.my
        )

    [capture_method] => automatic
    [payment_method_types] => Array
        (
            [0] => card
        )

    [customer] => cus_MMtclJAHxKXVfW
    [statement_descriptor] => Suu Balm™
    [shipping] => Array
        (
            [name] => Rafael Iqbal
            [address] => Array
                (
                    [line1] => B9-09-16
                    [line2] => Pangsapuri Angsana, Persiaran Subang Mewah, Taman Subang Mewah
                    [city] => Subang Jaya
                    [country] => MY
                    [postal_code] => 47610
                    [state] => SGR
                )

        )

)

====End Log====

2022-09-04T03:49:08+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
Stripe PaymentIntent pi_3Le9pXIcWvsmZiZk0XTtacnJ initiated for order 51875
====End Log====

2022-09-04T03:49:08+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
payment_intents/pi_3Le9pXIcWvsmZiZk0XTtacnJ/confirm request: Array
(
    [source] => src_1Le9pUIcWvsmZiZkwdmjI4NN
)

====End Log====

2022-09-04T03:49:10+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
Stripe PaymentIntent pi_3Le9pXIcWvsmZiZk0XTtacnJ succeeded for order 51875
====End Log====

2022-09-04T03:49:10+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
Processing response: stdClass Object
(
    [id] => ch_3Le9pXIcWvsmZiZk0nkrnbr6
    [object] => charge
    [amount] => 14980
    [amount_captured] => 14980
    [amount_refunded] => 0
    [application] => 
    [application_fee] => 
    [application_fee_amount] => 
    [balance_transaction] => txn_3Le9pXIcWvsmZiZk0Ol04gys
    [billing_details] => stdClass Object
        (
            [address] => stdClass Object
                (
                    [city] => Subang Jaya
                    [country] => MY
                    [line1] => B9-09-16
                    [line2] => Pangsapuri Angsana, Persiaran Subang Mewah, Taman Subang Mewah
                    [postal_code] => 47610
                    [state] => SGR
                )

            [email] => [email protected]
            [name] => Rafael Iqbal
            [phone] => 0192641224
        )

    [calculated_statement_descriptor] => SUU BALMTM
    [captured] => 1
    [created] => 1662263348
    [currency] => myr
    [customer] => cus_MMtclJAHxKXVfW
    [description] => Suu Balm® | #MadeToSoothe - Order 51875
    [destination] => 
    [dispute] => 
    [disputed] => 
    [failure_balance_transaction] => 
    [failure_code] => 
    [failure_message] => 
    [fraud_details] => stdClass Object
        (
        )

    [invoice] => 
    [livemode] => 
    [metadata] => stdClass Object
        (
            [customer_email] => [email protected]
            [customer_name] => Rafael Iqbal
            [order_id] => 51875
            [site_url] => https://suubalm.com.my
        )

    [on_behalf_of] => 
    [order] => 
    [outcome] => stdClass Object
        (
            [network_status] => approved_by_network
            [reason] => 
            [risk_level] => normal
            [risk_score] => 50
            [seller_message] => Payment complete.
            [type] => authorized
        )

    [paid] => 1
    [payment_intent] => pi_3Le9pXIcWvsmZiZk0XTtacnJ
    [payment_method] => src_1Le9pUIcWvsmZiZkwdmjI4NN
    [payment_method_details] => stdClass Object
        (
            [card] => stdClass Object
                (
                    [brand] => visa
                    [checks] => stdClass Object
                        (
                            [address_line1_check] => pass
                            [address_postal_code_check] => pass
                            [cvc_check] => pass
                        )

                    [country] => US
                    [exp_month] => 12
                    [exp_year] => 2034
                    [fingerprint] => j397MDurXXkDZVls
                    [funding] => credit
                    [installments] => 
                    [last4] => 4242
                    [mandate] => 
                    [network] => visa
                    [three_d_secure] => 
                    [wallet] => 
                )

            [type] => card
        )

    [receipt_email] => [email protected]
    [receipt_number] => 
    [receipt_url] => https://pay.stripe.com/receipts/payment/CAcaFwoVYWNjdF8xOGhBM3FJY1d2c21aaVprKLXA0JgGMgZqvtUKSr86LBYyHKzQ4Qd8DRziPgpDarWktQhP-6IKbfC4eF3cnEEi1X81Nmv1oKEUPpDX
    [refunded] => 
    [refunds] => stdClass Object
        (
            [object] => list
            [data] => Array
                (
                )

            [has_more] => 
            [total_count] => 0
            [url] => /v1/charges/ch_3Le9pXIcWvsmZiZk0nkrnbr6/refunds
        )

    [review] => 
    [shipping] => stdClass Object
        (
            [address] => stdClass Object
                (
                    [city] => Subang Jaya
                    [country] => MY
                    [line1] => B9-09-16
                    [line2] => Pangsapuri Angsana, Persiaran Subang Mewah, Taman Subang Mewah
                    [postal_code] => 47610
                    [state] => SGR
                )

            [carrier] => 
            [name] => Rafael Iqbal
            [phone] => 
            [tracking_number] => 
        )

    [source] => stdClass Object
        (
            [id] => src_1Le9pUIcWvsmZiZkwdmjI4NN
            [object] => source
            [amount] => 
            [card] => stdClass Object
                (
                    [address_line1_check] => pass
                    [address_zip_check] => pass
                    [brand] => Visa
                    [country] => US
                    [cvc_check] => pass
                    [dynamic_last4] => 
                    [exp_month] => 12
                    [exp_year] => 2034
                    [fingerprint] => j397MDurXXkDZVls
                    [funding] => credit
                    [last4] => 4242
                    [name] => 
                    [three_d_secure] => optional
                    [tokenization_method] => 
                )

            [client_secret] => src_client_secret_nqFt36MZ1eIsMjFUVUwUmLxE
            [created] => 1662263349
            [currency] => 
            [flow] => none
            [livemode] => 
            [metadata] => stdClass Object
                (
                )

            [owner] => stdClass Object
                (
                    [address] => stdClass Object
                        (
                            [city] => Subang Jaya
                            [country] => MY
                            [line1] => B9-09-16
                            [line2] => Pangsapuri Angsana, Persiaran Subang Mewah, Taman Subang Mewah
                            [postal_code] => 47610
                            [state] => SGR
                        )

                    [email] => [email protected]
                    [name] => Rafael Iqbal
                    [phone] => 0192641224
                    [verified_address] => 
                    [verified_email] => 
                    [verified_name] => 
                    [verified_phone] => 
                )

            [statement_descriptor] => 
            [status] => consumed
            [type] => card
            [usage] => reusable
        )

    [source_transfer] => 
    [statement_descriptor] => Suu BalmTM
    [statement_descriptor_suffix] => 
    [status] => succeeded
    [transfer_data] => 
    [transfer_group] => 
)

====End Log====

2022-09-04T03:49:10+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
balance/history/txn_3Le9pXIcWvsmZiZk0Ol04gys
====End Log====

2022-09-04T03:54:47+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
account
====End Log====

2022-09-04T03:54:49+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
account
====End Log====

2022-09-04T03:54:56+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
tokens/pii_1Le9v8IcWvsmZiZkDF3sA23a request: Array
(
)

====End Log====

2022-09-04T03:56:03+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
sources/src_1Le9wDIcWvsmZiZkzsVLrrdZ
====End Log====

2022-09-04T03:56:03+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
customers request: Array
(
    [email] => [email protected]
    [description] => Name: Rafael Iqbal, Guest
    [name] => Rafael Iqbal
    [metadata] => Array
        (
        )

    [preferred_locales] => Array
        (
            [0] => en-US
        )

)

====End Log====

2022-09-04T03:56:04+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
Info: Begin processing payment for order 51878 for the amount of 49.90
====End Log====

2022-09-04T03:56:04+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
payment_intents request: Array
(
    [source] => src_1Le9wDIcWvsmZiZkzsVLrrdZ
    [amount] => 4990
    [currency] => myr
    [description] => Suu Balm® | #MadeToSoothe - Order 51878
    [metadata] => Array
        (
            [customer_name] => Rafael Iqbal
            [customer_email] => [email protected]
            [order_id] => 51878
            [site_url] => https://suubalm.com.my
        )

    [capture_method] => automatic
    [payment_method_types] => Array
        (
            [0] => card
        )

    [customer] => cus_MMtj5jstpIyYfe
    [statement_descriptor] => Suu Balm™
    [shipping] => Array
        (
            [name] => Rafael Iqbal
            [address] => Array
                (
                    [line1] => B9-09-16
                    [line2] => Pangsapuri Angsana, Persiaran Subang Mewah, Taman Subang Mewah
                    [city] => Subang Jaya
                    [country] => MY
                    [postal_code] => 47610
                    [state] => SGR
                )

        )

)

====End Log====

2022-09-04T03:56:04+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
Stripe PaymentIntent pi_3Le9wGIcWvsmZiZk0fAUQVx1 initiated for order 51878
====End Log====

2022-09-04T03:56:04+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
payment_intents/pi_3Le9wGIcWvsmZiZk0fAUQVx1/confirm request: Array
(
    [source] => src_1Le9wDIcWvsmZiZkzsVLrrdZ
)

====End Log====

2022-09-04T03:56:07+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
Stripe PaymentIntent pi_3Le9wGIcWvsmZiZk0fAUQVx1 succeeded for order 51878
====End Log====

2022-09-04T03:56:07+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
Processing response: stdClass Object
(
    [id] => ch_3Le9wGIcWvsmZiZk0GUIFBgh
    [object] => charge
    [amount] => 4990
    [amount_captured] => 4990
    [amount_refunded] => 0
    [application] => 
    [application_fee] => 
    [application_fee_amount] => 
    [balance_transaction] => txn_3Le9wGIcWvsmZiZk0wiBDnkb
    [billing_details] => stdClass Object
        (
            [address] => stdClass Object
                (
                    [city] => Subang Jaya
                    [country] => MY
                    [line1] => B9-09-16
                    [line2] => Pangsapuri Angsana, Persiaran Subang Mewah, Taman Subang Mewah
                    [postal_code] => 47610
                    [state] => SGR
                )

            [email] => [email protected]
            [name] => Rafael Iqbal
            [phone] => 0192641224
        )

    [calculated_statement_descriptor] => SUU BALMTM
    [captured] => 1
    [created] => 1662263765
    [currency] => myr
    [customer] => cus_MMtj5jstpIyYfe
    [description] => Suu Balm® | #MadeToSoothe - Order 51878
    [destination] => 
    [dispute] => 
    [disputed] => 
    [failure_balance_transaction] => 
    [failure_code] => 
    [failure_message] => 
    [fraud_details] => stdClass Object
        (
        )

    [invoice] => 
    [livemode] => 
    [metadata] => stdClass Object
        (
            [customer_email] => [email protected]
            [customer_name] => Rafael Iqbal
            [order_id] => 51878
            [site_url] => https://suubalm.com.my
        )

    [on_behalf_of] => 
    [order] => 
    [outcome] => stdClass Object
        (
            [network_status] => approved_by_network
            [reason] => 
            [risk_level] => normal
            [risk_score] => 37
            [seller_message] => Payment complete.
            [type] => authorized
        )

    [paid] => 1
    [payment_intent] => pi_3Le9wGIcWvsmZiZk0fAUQVx1
    [payment_method] => src_1Le9wDIcWvsmZiZkzsVLrrdZ
    [payment_method_details] => stdClass Object
        (
            [card] => stdClass Object
                (
                    [brand] => visa
                    [checks] => stdClass Object
                        (
                            [address_line1_check] => pass
                            [address_postal_code_check] => pass
                            [cvc_check] => pass
                        )

                    [country] => US
                    [exp_month] => 12
                    [exp_year] => 2034
                    [fingerprint] => j397MDurXXkDZVls
                    [funding] => credit
                    [installments] => 
                    [last4] => 4242
                    [mandate] => 
                    [network] => visa
                    [three_d_secure] => 
                    [wallet] => 
                )

            [type] => card
        )

    [receipt_email] => [email protected]
    [receipt_number] => 
    [receipt_url] => https://pay.stripe.com/receipts/payment/CAcaFwoVYWNjdF8xOGhBM3FJY1d2c21aaVprKNbD0JgGMgaSKLq_pIY6LBbgqaOWcwylIU2EHObt72XLVczd1vf8AqKMiN5Of9wcVnEO3DZjQ7tDRnh0
    [refunded] => 
    [refunds] => stdClass Object
        (
            [object] => list
            [data] => Array
                (
                )

            [has_more] => 
            [total_count] => 0
            [url] => /v1/charges/ch_3Le9wGIcWvsmZiZk0GUIFBgh/refunds
        )

    [review] => 
    [shipping] => stdClass Object
        (
            [address] => stdClass Object
                (
                    [city] => Subang Jaya
                    [country] => MY
                    [line1] => B9-09-16
                    [line2] => Pangsapuri Angsana, Persiaran Subang Mewah, Taman Subang Mewah
                    [postal_code] => 47610
                    [state] => SGR
                )

            [carrier] => 
            [name] => Rafael Iqbal
            [phone] => 
            [tracking_number] => 
        )

    [source] => stdClass Object
        (
            [id] => src_1Le9wDIcWvsmZiZkzsVLrrdZ
            [object] => source
            [amount] => 
            [card] => stdClass Object
                (
                    [address_line1_check] => pass
                    [address_zip_check] => pass
                    [brand] => Visa
                    [country] => US
                    [cvc_check] => pass
                    [dynamic_last4] => 
                    [exp_month] => 12
                    [exp_year] => 2034
                    [fingerprint] => j397MDurXXkDZVls
                    [funding] => credit
                    [last4] => 4242
                    [name] => 
                    [three_d_secure] => optional
                    [tokenization_method] => 
                )

            [client_secret] => src_client_secret_3LVov6vRTOTfvBhbUmVHt2d3
            [created] => 1662263765
            [currency] => 
            [flow] => none
            [livemode] => 
            [metadata] => stdClass Object
                (
                )

            [owner] => stdClass Object
                (
                    [address] => stdClass Object
                        (
                            [city] => Subang Jaya
                            [country] => MY
                            [line1] => B9-09-16
                            [line2] => Pangsapuri Angsana, Persiaran Subang Mewah, Taman Subang Mewah
                            [postal_code] => 47610
                            [state] => SGR
                        )

                    [email] => [email protected]
                    [name] => Rafael Iqbal
                    [phone] => 0192641224
                    [verified_address] => 
                    [verified_email] => 
                    [verified_name] => 
                    [verified_phone] => 
                )

            [statement_descriptor] => 
            [status] => consumed
            [type] => card
            [usage] => reusable
        )

    [source_transfer] => 
    [statement_descriptor] => Suu BalmTM
    [statement_descriptor_suffix] => 
    [status] => succeeded
    [transfer_data] => 
    [transfer_group] => 
)

====End Log====

2022-09-04T03:56:07+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
balance/history/txn_3Le9wGIcWvsmZiZk0wiBDnkb
====End Log====

2022-09-04T03:58:48+00:00 DEBUG 
====Stripe Version: 6.6.0====
====Start Log====
account
====End Log====
    Igor H

    (@ihereira)

    3 years, 9 months ago

    Hello,
    Sorry to hear about the issue.

    You can perform a conflict test to isolate the issue, you can run the following steps:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce and WooCommerce Stripe Gateway
    • Create a test order, then process a refund

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    More info: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    In case you would not like to touch your live site you can run the test using a staging environment, you can use the plugin WP Staging for quickly spinning up a new test site.

    Please let us know if this makes a difference.

    Thread Starter rafaelsuubalm

    (@rafaelsuubalm)

    3 years, 9 months ago

    Hi all,

    Sorry, it took a while. Had a busy couple of days.

    I found which plugin that causes this error. Payment Plugins for Stripe WooCommerce is the culprit. I initially had this plugin active even though I did off in the WooCommerce>Settings>Payment. But looks like the plugin needs to be deactive totally to make this issue goes away.

    Thanks all!

    Igor H

    (@ihereira)

    3 years, 9 months ago

    Hello.
    That sounds like good news.

    If you would like to share your experience with the community, you can leave a review: https://ww.wp.xz.cn/support/plugin/woocommerce-gateway-stripe/reviews/

    Best.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Refund Order Problem via Stripe’ is closed to new replies.