Hi there,
Thank you for the details! To help us investigate why the refund option isn’t appearing, could you please confirm the following:
- What was the order status when the order was placed, and what is the current order status?
- Which payment method was used for this order?
- Does this issue happen for all orders, or only for a specific order?
Also, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via WooCommerce > Status
- Fatal error logs (if any) under WooCommerce > Status > Logs.
Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.
sorry I can see it now, I was being stupid! Thanks for your reply anyway
Hi @macpheek,
Glad to hear you managed to spot it. It happens to all of us!
If anything else comes up or you run into any other Stripe‑related questions, feel free to open a new thread and we’ll be happy to help.
If you’ve found the plugin helpful, we’d really appreciate a quick review. It helps us continue improving the experience for everyone: https://ww.wp.xz.cn/support/plugin/woocommerce-gateway-stripe/reviews/
Thanks again, and have a great day!
