Refunds not showing up
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HI there,
I hope I’m in the right place. I processed a refund and it went thru on my processor, but it’s not updating/showing in woocommerce. This is not good as the reports will be incorrect.
Viewing 5 replies - 1 through 5 (of 5 total)
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### WordPress Environment ### WordPress address (URL): https://www.omnibioinnovations.com Site address (URL): https://www.omnibioinnovations.com WC Version: 4.6.1 REST API Version: ✔ 4.6.1 WC Blocks Version: ✔ 3.4.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.6.2 Log Directory Writable: ✔ WP Version: 5.5.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.9 PHP Post Max Size: 128 MB PHP Time Limit: 300 PHP Max Input Vars: 4000 cURL Version: 7.72.0 OpenSSL/1.1.1g SUHOSIN Installed: – MySQL Version: 5.5.5-10.2.33-MariaDB-log Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.6.1 WC Database Prefix: wp_niof_ Total Database Size: 117.40MB Database Data Size: 95.53MB Database Index Size: 21.87MB 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with active version of WooCommerce 4.6.1 WooCommerce Shipping Coupons: by IgniteWoo.com – 2.3.8 – Installed version not tested with active version of WooCommerce 4.6.1 WooCommerce Square: by WooCommerce – 2.2.3 WooCommerce - Store Exporter Deluxe: by Visser Labs – 4.5 – Installed version not tested with active version of WooCommerce 4.6.1 Store Toolkit for WooCommerce: by Visser Labs – 2.3 – Installed version not tested with active version of WooCommerce 4.6.1 WooCommerce URL Coupons: by SkyVerge – 2.11.0 WooCommerce Webship Integrated Quoting: by Rock Solid Internet Systems – 1.91 – Installed version not tested with active version of WooCommerce 4.6.1 WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.25 WooCommerce Wholesale Prices: by Rymera Web Co – 1.12 WooCommerce: by Automattic – 4.6.1 Wordfence Security: by Wordfence – 7.4.12 WP All Export Pro: by Soflyy – 1.6.2 Smush: by WPMU DEV – 3.7.1 WP Store Locator: by Tijmen Smit – 2.2.233 Woocommerce Sales Reports: by – 1.0 – Installed version not tested with active version of WooCommerce 4.6.1 WPForms Lite: by WPForms – 1.6.3.1 Custom Product Tabs for WooCommerce: by YIKES Inc. – 1.7.6 ### Inactive Plugins (1) ### WooCommerce Loyalty Points and Rewards: by Flycart – 1.2.2 – Installed version not tested with active version of WooCommerce 4.6.1 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (3) ### Endurance Page Cache: by Mike Hansen – 2.0.4 Health Check Troubleshooting Mode: by – 1.7.1 SSO: by Garth Mortensen Mike Hansen – 0.3 ### Settings ### API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: composite (composite) external (external) grouped (grouped) pw gift card (pw-gift-card) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #63 - /shop/ Cart: #62 - /cart/ Checkout: #61 - /checkout/ My account: #60 - /my-account/ Terms and conditions: #532 - /terms-and-conditions/ ### Theme ### Name: Flatsome Version: 3.12.2 Author URL: http://www.uxthemes.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-product_cat.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/emails/customer-new-account.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php ### Templates ### thumbnail: medium: medium_large: large: 1536x1536: 2048x2048: woocommerce_thumbnail: woocommerce_single: woocommerce_gallery_thumbnail: shop_catalog: shop_single: shop_thumbnail: ### Gift Cards ### Database Version: 1.5.1 Loopback Test: ❌ Loopback test failed. Task Queueing Test: ✔ ### Square ### Environment: Production Tokenization Enabled: ✔ Debug Mode: Off ### Action Scheduler ### Complete: 6,212 Oldest: 2020-10-08 11:04:51 -0700 Newest: 2020-10-28 09:37:10 -0700 Pending: 5 Oldest: 2020-10-28 09:52:10 -0700 Newest: 2020-11-02 18:37:27 -0700 ### Templates ### Extended logging mode for Store Exporter Deluxe: ✔Inactive Turn on Logging mode Debugging mode for Store Exporter Deluxe: ✔Inactive Turn on Debugging mode Scheduled Export to FTP: ✔ Scheduled Export to SFTP: ❌ The required SFTP functions are not available; ssh2_connect() ssh2_auth_password() ssh2_sftp(). Contact your hosting provider.2. we use square, and our woocommerce goes to QB, it went thru on Square, but not on QB or woocommerce.
3. https://snipboard.io/SRHorv.jpg
This also happened on another order I tried to refund
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