Registration form and cache

  • Resolved spinach

    (@spinach)


    6 years ago

    Hi there! I have noticed for a few months now that some users can’t register on my website. When they fill their information and by pressing the registration’s submit button; a window then is appearing saying that there was an error in the registration form and that they should try again. I tried to register as a user myself countless times; also the support team of the registration plugin tried a few times and said that this error wasn’t coming from them, but from another plugin. So, i tried to deactivate some plugins and then i deactivated yours and found out that by deactivating the litecache plugin i could register successfully many times by providing different information as a user.

    My main questions are: Is this something that you have seen before? Is there a plugin setting inside the cache that i have to activate or deactivate in order for this not to happen again?

    Thank you in advance,

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support qtwrk

    (@qtwrk)

    6 years ago

    Hi,

    This could be nonce issue.

    If you know the nonce name that register plugin use , you can enable ESI and add nonce name into ESI nonce list , which should solve this issue.

    you can do a full text search on register plugin’s file with key word “nonce” , it should return you something.

    if not , try exclude registeration page from being cache or set it for a shorter TTL should also solve the issue.

    Best regards,

    Thread Starter spinach

    (@spinach)

    6 years ago

    ΟΚ. I re-enabled litespeed and excluded the registration page; lets see how it goes with this. But i am not sure though what exactly you mean saying “If you know the nonce name that register plugin use , you can enable ESI and add nonce name into ESI nonce list”.
    I do see the ESI setting and 2 phrases in the ESI nonce box saying: stats_nonce & subscribe_nonce. Not sure what do or write next.

    Plugin Support qtwrk

    (@qtwrk)

    6 years ago

    Hi,

    If you have contact with that plugin author , then please kindly ask them the nonce name they use , I will assist you once you got the nonce name.

    Best regards,

    Thread Starter spinach

    (@spinach)

    6 years ago

    OK. I will ask them and I’ll be back to you.

    Thread Starter spinach

    (@spinach)

    6 years ago

    Hi there! This is what the registration support team replied back:

    In CM Registration Pro plugin with register form we used two nonce and name are:
    – cmreg_registration_nonce
    – role_nonce

    Plugin Support qtwrk

    (@qtwrk)

    6 years ago

    Hi,

    Please enable ESI , and the in ESI nonce list ,add

    cmreg_registration_nonce private
role_nonce private

    and see how it goes.

    Best regards,

    Thread Starter spinach

    (@spinach)

    6 years ago

    ok. Just added those two and now there are four ESI nonce:
    – stats_nonce
    – subscribe_nonce
    – cmreg_registration_nonce private
    – role_nonce private

    Keep in mind that my site has different user roles that i control, but same registration form for everyone. Also, do i need to remove the registration page from the litespeed cache excludes now that i use the ESI nonce?

    Plugin Support qtwrk

    (@qtwrk)

    5 years, 12 months ago

    Hi,

    You should not need to exclude it once you use ESI nonce.

    Best regards,

    Thread Starter spinach

    (@spinach)

    5 years, 12 months ago

    Great, thank you 🙂

    Thread Starter spinach

    (@spinach)

    5 years, 11 months ago

    Some users where trying to register this week on my site but when i deactivated litecache, then they registered successfully. I don’t fully know what is the case with this thing happening? I have deactivated lightcache for now. Could you please help me?

Viewing 10 replies - 1 through 10 (of 10 total)

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