Registration Notification Email to Admin

  • benchmarkgraphics

    (@benchmarkgraphics)


    9 years, 4 months ago

    Hello,

    I’m having issue with Registration Notification Email to Admin. The form builder notifications work for Conformation of application ok, but the Admin emails are not going through at all.

    I’ve tried deactivating all other plugins and activating the default theme, but I still experience the problem.

    Thanks,
    Mark

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    9 years, 4 months ago

    Hi Mark, please try the following troubleshooting tips.

    Let me know if they help you.

    Regards

    Thread Starter benchmarkgraphics

    (@benchmarkgraphics)

    9 years, 4 months ago

    Hello mbrsolution,

    I have followed your ‘troubleshooting tips’ and the log file displays all entries apart from any listing email.

    This has worked in the past. It’s only recently my client has noticed the problem. Could a plugin update, or the latest WordPress update have caused the issue?

    Thanks,
    Mark

    Plugin Support mbrsolution

    (@mbrsolution)

    9 years, 4 months ago

    Hi, if it was working in the past then I am sure there is conflict somewhere. Try deactivating all other plugins and then carrying out a test.

    Regards

    Thread Starter benchmarkgraphics

    (@benchmarkgraphics)

    9 years, 4 months ago

    As mentioned above, I’ve tried deactivating all other plugins and activating the default theme, but I still experience the problem.

    Plugin Support mbrsolution

    (@mbrsolution)

    9 years, 4 months ago

    Hi, can you share with me what version of the Form Builder addon you have installed?

    Thank you

    Thread Starter benchmarkgraphics

    (@benchmarkgraphics)

    9 years, 4 months ago

    Hi, Version 2.3

    Plugin Support mbrsolution

    (@mbrsolution)

    9 years, 4 months ago

    Hi, you don’t have the latest version. Please click on the following URL re-download-the-purchased-addons to download the latest.

    Thread Starter benchmarkgraphics

    (@benchmarkgraphics)

    9 years, 4 months ago

    Hi, unfortunately I have inherited this website from a previous developer. I have asked the client to source the license number, or the email address from where the plugin was purchased from, but they haven’t been able to get them. If they were to purchase the plugin again, would this qualify them for premium support, to finally get this issue resolved?

    Thanks

    Plugin Support mbrsolution

    (@mbrsolution)

    9 years, 4 months ago

    Hi, I have replied to your other support thread.

    Regards

Viewing 9 replies - 1 through 9 (of 9 total)

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