Registration stops working

  • mhentges

    (@mhentges)


    9 years, 6 months ago

    Getting intermittent failures trying to load the signup page. People that try to load the signup page are greeted with the “Signup thanks Message” from the last person that successfully signed up, instead of the signup form.

    My signup page has this shortcode: [pdb_signup groups=”main, personal”]

    I have a separate signup thanks page in the signup form settings, that has the [pdb_signup_thanks] shortcode.

    My guess is that there is some sort of caching getting in the way – but I can’t find where that might be. Editing the page, saving it again, seems to clear it up for a short period of time.

    Looking for ideas!

    Thanks,

    Mike

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Roland Barker

    (@xnau)

    9 years, 6 months ago

    Yes, that is typical of page caching…if you’re using a caching plugin, set it so that the signup page and thanks page are not included in a page cache. Browser and object caches are OK.

    Thread Starter mhentges

    (@mhentges)

    9 years, 6 months ago

    This is a brand-new WordPress site (nighttoshinemn.org, participant DB on register and volunteer pages) – I have a very vanilla setup, and don’t have any cache plugins (that I know of at least) installed. Are you aware of any of the “default” plugins on a new site that would be caching without it being obvious?

    Current plugin list:
    Akismet
    Black Studio TinyMCE Widget
    Jetpack
    NextGen Gallery
    Participants DB
    Slideshow

    Theme: Minamaze Pro

    Thanks,

    Mike.

    Plugin Author Roland Barker

    (@xnau)

    9 years, 6 months ago

    Is this all happening on the same computer? Like a kiosk or something?

    Thread Starter mhentges

    (@mhentges)

    9 years, 6 months ago

    No – just happened again, got an email complaining the signup form wasn’t there. Logged in from my computer, opened up a new browser window, and the following showed up on one of my signup pages:

    “Thank you, Sue for signing up!

    You will receive an email acknowledgement shortly.”

    That was in place of the signup form.

    I have 2 forms, one for participants, a second for volunteers. I have 3 field groups, using 2 on each signup form – followed the pattern from your blog to set it up. This problem has been occurring on both forms.

    Plugin Author Roland Barker

    (@xnau)

    9 years, 6 months ago

    You have to make sure that if you have your signup form set up to take the user to another page (known as the thanks page) that that page must have the [pdb_singup_thanks] shortcode in order to complete the registration. It sounds like the registration isn’t getting completed.

Viewing 5 replies - 1 through 5 (of 5 total)

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