EVENT GENIUS – Registrations Stop Working

Resolved

(@circuitcycle)

I installed Event Genius the other day and all things went well. Installed a SMTP plugin, booked some events and then added some attendees. Emails worked fine and all was good. This morning I added an event and now the Registrations are not taking any bookings, nor sending emails, or recording in the Dashboard. The attendee numbers don’t change either. I tested the SMTP Plugin, and it is sending test emails. Nothing has been added to the website so there should no plugin conflict. I flushed the server cache and the Template Cache, no joy. I also tried two different web browsers; Safari and Google Chrome.

I really need this to work and I was going to upgrade to Pro today, but now I am not sure. I put a lot of work into setting this up and do like it so far as long as it works.

Can anyone help me resolve this issue?

DEBUG LOG:

[2026-02-24 18:53:12] Server side validation failed
Context: {
"event": "7460 | Millet to Pipestone: Join Our Fun Biking and Pie Experience | https:\/\/circuitcycle.ca\/event\/ride-from-millet-to-grumpy-pies-at-pipestone\/",
"user_id": "1",
"submission_data": {
"evge_user_comments": "",
"event_id": "7460",
"user_id": "",
"evge_first": "Tom",
"evge_last": "Gray",
"evge_email": "[email protected]",
"evge_custom_4": "7808877772",
"evge_custom_5": "0"
},
"validation_errors": {
"main": {
"custom_5": "Number of Guests"
}
}
}

[2026-02-24 18:51:30] Server side validation failed
Context: {
"event": "7460 | Millet to Pipestone: Join Our Fun Biking and Pie Experience | https:\/\/circuitcycle.ca\/event\/ride-from-millet-to-grumpy-pies-at-pipestone\/",
"user_id": "0",
"submission_data": {
"evge_user_comments": "",
"event_id": "7460",
"user_id": "",
"evge_first": "Tom",
"evge_last": "Thumb",
"evge_email": "[email protected]",
"evge_custom_4": "7808877772",
"evge_custom_5": "0"
},
"validation_errors": {
"main": {
"custom_5": "Number of Guests"
}
}
}

[2026-02-24 18:50:33] Server side validation failed
Context: {
"event": "7624 | Join us and Ride Leduc Trails then over to Leduc Coffee Shop for a Java | https:\/\/circuitcycle.ca\/event\/join-us-and-ride-leduc-trails-then-over-to-leduc-coffee-shop-for-a-java\/",
"user_id": "0",
"submission_data": {
"evge_user_comments": "",
"event_id": "7624",
"user_id": "",
"evge_first": "Brian",
"evge_last": "Hahn",
"evge_email": "[email protected]",
"evge_custom_4": "7808877772",
"evge_custom_5": "0"
},
"validation_errors": {
"main": {
"custom_5": "Number of Guests"
}
}
}

[2026-02-24 18:45:22] Server side validation failed
Context: {
"event": "7624 | Join us and Ride Leduc Trails then over to Leduc Coffee Shop for a Java | https:\/\/circuitcycle.ca\/event\/join-us-and-ride-leduc-trails-then-over-to-leduc-coffee-shop-for-a-java\/",
"user_id": "1",
"submission_data": {
"evge_user_comments": "",
"event_id": "7624",
"user_id": "",
"evge_first": "Brian K.",
"evge_last": "Hahn",
"evge_email": "[email protected]",
"evge_custom_4": "780-887-7772",
"evge_custom_5": "0"
},
"validation_errors": {
"main": {
"custom_5": "Number of Guests"
}
}
}

[2026-02-24 18:44:32] Server side validation failed
Context: {
"event": "7624 | Join us and Ride Leduc Trails then over to Leduc Coffee Shop for a Java | https:\/\/circuitcycle.ca\/event\/join-us-and-ride-leduc-trails-then-over-to-leduc-coffee-shop-for-a-java\/",
"user_id": "1",
"submission_data": {
"evge_user_comments": "",
"event_id": "7624",
"user_id": "",
"evge_first": "Brian",
"evge_last": "Hahn",
"evge_email": "[email protected]",
"evge_custom_4": "7808877772",
"evge_custom_5": "0"
},
"validation_errors": {
"main": {
"custom_5": "Number of Guests"
}
}
}

SYSTEM LOG:

Site/Server Info

WordPress Version: 6.9.1
PHP Version: 8.1.34
Server Software: Unit/1.33.0
MySQL Version: 8.0.43
Active Theme: Mesmerize PRO
Site URL: https://circuitcycle.ca
Multisite: No Active Plugins

FluentSMTP: 2.2.95
CAPTCHA 4WP: 7.6.0
Akismet Anti-spam: Spam Protection: 5.6
The SEO Framework: 5.1.4
Beaver Builder Plugin (Standard Version): 2.10.0.7
Event Genius: 1.7.0
Favicon by RealFaviconGenerator: 1.3.45
GA Google Analytics: 20260209
Jetpack: 15.5
Mesmerize Companion: 1.6.168
Ninja Forms: 3.14.1
Photo Gallery: 1.8.38
PowerPack Lite for Beaver Builder: 1.3.1
Privyr CRM - Instant Lead Alerts for Contact Forms: 1.0.3
Search Engine Visibility: 0.5
Simple Page Ordering: 2.7.4
Wordfence Security: 8.1.4
WP Robots Txt: 1.3.5
WP RSS Aggregator: 5.0.11
Google XML Sitemaps Generator Pro: 1.6.4
Google XML Sitemaps Generator: 2.2.8 Event Information

Next Event: No upcoming events scheduled
Total Events: 5
Total Registrations: 0 Settings

preserve_data: enabled
allow_registration: enabled
capacity: 30
capacity_unlimited: disabled
open_type: immediate
relative_open_offset: 0
relative_open_offset_type: hours
close_type: relative
relative_close_offset: 0
relative_close_offset_type: hours
prevent_duplicate_emails: enabled
show_attendee_list: enabled
who_can_see_attendee_list: everyone
allow_cancellation: enabled
cancellation_close_type: relative
cancellation_relative_close_offset: 3
cancellation_relative_close_offset_type: days
start_of_the_week: sunday
full_date_format: D, F j, Y
full_date_format_custom: D, F j, Y
date_summary_format: D, F j, Y
date_summary_format_custom: D, F j, Y
registration_timeline_format: F j g:i A
registration_timeline_format_custom: F j g:i A
time_format: ga
time_format_custom: ga
cpt_slugs: Array
(
[event_slug] => event
[event_archive_slug] => events
[venue_slug] => venue
[venue_archive_slug] => venues
[organizer_slug] => organizer
[organizer_archive_slug] => organizers
[event_category_slug] => event-category
[event_tag_slug] => event-tag
)

email_from_address_custom: enabled
email_from_address: Valid email address | Domain does not match site domain
default_calendar_settings: {"view":"list","num":12,"events_per_day":4,"filter_relationship":"AND","show_toolbar":"enabled","filter_bar_options":{"search":true,"venue":true,"category":true,"tag":false,"time_filter":true,"display":true},"filters":[],"color":"#3498db"} Debug Log

Log Entries: [2026-02-24 18:53:12] Server side validation failed7460 | Millet to Pipestone: Join Our Fun Biking and Pie Experience | https://circuitcycle.ca/event/ride-from-millet-to-grumpy-pies-at-pipestone/
[2026-02-24 18:51:30] Server side validation failed7460 | Millet to Pipestone: Join Our Fun Biking and Pie Experience | https://circuitcycle.ca/event/ride-from-millet-to-grumpy-pies-at-pipestone/
[2026-02-24 18:50:33] Server side validation failed7624 | Join us and Ride Leduc Trails then over to Leduc Coffee Shop for a Java | https://circuitcycle.ca/event/join-us-and-ride-leduc-trails-then-over-to-leduc-coffee-shop-for-a-java/
[2026-02-24 18:45:22] Server side validation failed7624 | Join us and Ride Leduc Trails then over to Leduc Coffee Shop for a Java | https://circuitcycle.ca/event/join-us-and-ride-leduc-trails-then-over-to-leduc-coffee-shop-for-a-java/
[2026-02-24 18:44:32] Server side validation failed7624 | Join us and Ride Leduc Trails then over to Leduc Coffee Shop for a Java | https://circuitcycle.ca/event/join-us-and-ride-leduc-trails-then-over-to-leduc-coffee-shop-for-a-java/ Cron Events

evge_cleanup_orphaned_records:
Next Run: 2026-02-24 19:47:20
Hours Until: 2.8 hours
Schedule: twicedaily

This topic was modified 3 months ago by CircuitCycle.
This topic was modified 3 months ago by CircuitCycle.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support geniusphil
(@geniusphil)

3 months ago

Hi @circuitcycle,

Sorry for the confusion and the issue here!

I can see that there is a specific value in your “Guests” select field that is causing the plugin to think an invalid response has occurred.

The plugin is treating the “0” response as it being empty. Since the field is required it’s being rejected by the secondary check server-side. Though I also see that the message that should appear in this case is not appearing.

Try switching the value from “0” to “none” for now for the options in the. I will make sure this is fixed in the next update!

https://snipboard.io/RCjGKr.jpg

Also, I submitted a test registration to determine this. Feel free to delete the “Test Support” entry.

Thread Starter CircuitCycle
(@circuitcycle)

3 months ago

I removed that field, and it started to work. Thank you. I’ll drop back into your Pro features again, because I think it handles Guests.

Plugin Support geniusphil
(@geniusphil)

3 months ago

Glad we could figure out a fix! Happy to help if you need anything else as well.

Viewing 3 replies - 1 through 3 (of 3 total)

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